Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Taylor Cummings

North Richland Hills, TX, United States, 76180

Summary

Driven and resourceful administrative professional with 5+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Advocate 4Me Rep

United Healthcare
11.2022 - Current
  • Create training material for team process improvement training classes
  • Develop reporting to analyze team metrics to identify areas of improvement
  • Conduct regular meetings to review progress, address areas of concern, and manage issue resolution
  • Monitor key performance indicators and proactively address deviations to ensure optimal performance
  • Provide compassionate support and guidance to customers navigating complex healthcare systems, helping them understand their coverage and benefits as Advocate 4Me Rep.
  • Demonstrate empathy and professionalism in all interactions with clients, building lasting relationships and trust as Advocate 4Me Rep.

Executive Assistant

DM Solutions
03.2020 - 11.2022
  • Organized and coordinated conferences and monthly meetings.
  • Processed travel expenses and reimbursements.
  • Used advanced software to prepare documents, reports, and presentations.
  • Facilitated training and onboarding for incoming office staff.
  • Handled confidential and sensitive information with discretion and tact.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.

Loan Specialist

Pinnacle Bank
11.2018 - 02.2022
  • Expertise in loan origination, underwriting, and processing
  • Prepared loan documents and assisted in processing of loan applications
  • Prepared monthly and quarterly reports for management review and analysis
  • Facilitated scrum ceremonies; daily stand up, sprint planning, sprint retrospective, refinement ceremonies, and sprint demos
  • Servant leader to two scrum teams
  • Excellent communication, problem solving, and interpersonal skills

Retail Banker

Woodforest
07.2016 - 10.2018
  • Monitored and reconciled daily transactions to ensure accurate record keeping
  • Implemented sales strategies to promote bank products and services
  • Assisted with operational tasks such as opening and closing procedures, balancing cash drawers, and daily reports

Education

Bachelors - Business Administration

Strayer University

Skills

  • Genesys
  • ICUE
  • Microsoft Excel
  • Microsoft Word
  • Microsoft Outlook
  • Microsoft Powerpoint
  • JIRA

Certification

CSM


M & R 1, 2, 3


Culture Ambassador

Timeline

Advocate 4Me Rep

United Healthcare
11.2022 - Current

Executive Assistant

DM Solutions
03.2020 - 11.2022

Loan Specialist

Pinnacle Bank
11.2018 - 02.2022

Retail Banker

Woodforest
07.2016 - 10.2018

Bachelors - Business Administration

Strayer University

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Taylor Cummings