Tamika Orange
JACKSONVILLE,Florida
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Deposit Services
USAA
Remote, Remote
12.2021 - 12.2023
- Provided account services to customers by receiving deposits and loan payments, issuing savings withdrawals, and recording night, mobile, and mail deposits
- Handled all transactional services, including bank deposits, monetary withdrawals, financial transfers, and other bank transactions.
- Troubleshot customer inquiries related to software and hardware issues.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Provided technical assistance to customers through phone, email and chat support.
Billing Engagement Specialist
Optimum
Remote
12.2019 - 12.2021
- Managed inbound and outbound call inquiries regarding customer accounts and billing inquiries
- Updated records with new payments, balances, and customer information
- Entered bills for payment and did some payroll work using multiple software
- Processed all accounts receivable and posted all monies to appropriate accounts
- Researched claim information for possible duplicates and incomplete information
- Responded to requests for assistance and/or possible processing of credit card authorizations.
Medical Unit Secretary
VCU Health System
Richmond, VA
12.2013 - 02.2016
- Answered a high volume of calls and transferred and directed calls
- Responsible for all front-office patient coordination
- Maintained strict patient and physician confidentiality through HIPAA
- Provided accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints
- Provide enrollment assistance, including but not limited to completing initial applications
- Communicates clearly and effectively (both oral and written) with patients, and clients.
Clerk Typist 2
San Diego County Office of Education
San Diego, CA
07.1998 - 09.2013
- Handled various clerical and administrative functions in a busy office, including answering phones
- Create Excel spreadsheets and analyze data using advanced features and functions
- Provided customer service to all department employees and front counter visitors
- Sorting, classifying, and filing of reports, correspondences, and other documents
- Researched clients’ accounts to assist client with the documents needed for their accounts.
Education
Mark Twain Sr. High School
01.1994
Skills
- Skilled at receiving and processing banking transactions
- Knowledge of proper cash handling procedures
- Medical Records Management
- Medical billing knowledge
- Patient records maintenance
- Multi-line telephone system management Identification
- Checks Quality assurance
- 65 WPM
- Technical Support
- Inbound/Outbound sales and customer care
- Active listening
- Multitasking
- Domain knowledge
- Phone etiquette
- Relationship management
Certification
- Certified Nursing Assistant Diploma
- Medical Assistant Diploma
Timeline
Deposit Services
USAA
12.2021 - 12.2023
Billing Engagement Specialist
Optimum
12.2019 - 12.2021
Medical Unit Secretary
VCU Health System
12.2013 - 02.2016
Clerk Typist 2
San Diego County Office of Education
07.1998 - 09.2013
Mark Twain Sr. High School