Tamika Owens-Killebrew
Augusta,GA
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
11
11
years of professional experience
Work History
Unit Clerk
Augusta University Medical Center
Augusta , GA
10.2022 - Current
- Ordered office supplies, equipment, and other materials as needed.
- Scheduled appointments for patients and coordinated transportation services when necessary.
- Monitored faxes and emails for incoming orders or requests from physicians or other healthcare professionals.
- Prepared discharge summaries following completion of a patient's stay in the facility.
- Acted as liaison between patients and family members and healthcare providers.
- Assisted in the preparation of patient charts and medical records.
- Greeted patients, answered phone calls, and provided general information to visitors.
- Performed data entry into an electronic health record system.
- Maintained confidentiality of all patient information.
- Provided support to physicians and nursing staff with administrative tasks.
- Scanned documents into computer databases for storage purposes.
- Scheduled and confirmed patient appointments and consultations.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Csr
Sitel
Augusta, GA
08.2020 - 10.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Explained benefits, features and recommendations to maximize client retention.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Mentored new employees on procedures and policies to maximize team performance.
Optometric Technician
Orbic Eye Care
Augusta, GA
01.2018 - 12.2018
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
- Discussed problems, impairments and corrective lens prescriptions with patients to select proper corrective equipment.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Analyzed chart in preparation of patient engagement to review diagnostic testing, photos and preventive measures needed.
Private Duty
Home Health Services
Augusta, GA
10.2012 - 11.2017
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Met with various caregivers to promote continuous professional development and implement quality treatment strategies.
- Tracked and reported clients' progress based on observations and conversations.
Education
High School Diploma -
Lucy Craft Laney High School
05.2007
Some College (No Degree) - Health Administration
Aiken Tech
Skills
- Microsoft Word-OfQice
- Web and tech savvy
- Excellent communication skills and customer service
- 48WPM
- Credit Card Payment Processing
- De-escalation Techniques
- Verbal and Written Communication
- Data Entry and Maintenance
- Customer Data Confidentiality
- Customer Service
- POS Systems and Ordering Platforms
- Call Documentation
- Inbound and Outbound Calling
- In-Store Support
- Product Organization
- Retail Sales Customer Service
- Data Evaluation
- Clerical Support
- Quality Control
- Issue and Complaint Resolution
- Client Inquiries
- First-Tier Technical Support
- LiveChat Messaging
Additional Information
- Achievements/Awards Captain Junior ROTC , 3 years Junior ROTC Daughters of the American Revolution
Timeline
Unit Clerk
Augusta University Medical Center
10.2022 - Current
Csr
Sitel
08.2020 - 10.2021
Optometric Technician
Orbic Eye Care
01.2018 - 12.2018
Private Duty
Home Health Services
10.2012 - 11.2017
High School Diploma -
Lucy Craft Laney High School
Some College (No Degree) - Health Administration
Aiken Tech
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