Tamika Painter
Waynesboro
Summary
Dedicated and compassionate professional with extensive experience in customer service, team leadership, and operational management. Skilled in supervising and training employees, maintaining compliance with safety and regulatory standards, and fostering positive relationships with customers and team members. Brings a versatile skill set from roles in retail, food service, healthcare, childcare, and transportation, with a proven ability to solve problems and achieve goals efficiently.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Server/Driver
Kona Ice
07.2025 - Current
- Provided exceptional customer service, ensuring guest satisfaction through attentive and friendly interactions.
- Trained and mentored new team members, enhancing team performance and service quality.
- Enhanced operational efficiency by streamlining workflows during peak service hours.
- Collaborated with team members to maintain cleanliness and organization of dining areas and equipment.
- Contributed to promotional events, increasing brand visibility and attracting new customers through effective engagement strategies.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the work area was prepared for seamless service transitions.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Operated Kona Ice trucks to deliver products efficiently and safely to various locations.
- Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
- Efficiently managed order processing, accurately delivering food and beverages in a timely manner.
Fuel Desk Lead – Overnight Shift
TravelCenters of America
08.2024 - Current
- Manage overnight operations, including cash register balancing, daily fuel/oil reporting, and adherence to safety protocols.
- Provide exceptional customer service, resolve issues promptly, and assist with fueling needs.
- Train and mentor new employees in company procedures and service standards.
- Conduct cash register audits, reconcile shift reports, and maintain accurate transaction records.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Assistant Store Manager
Dollar General
01.2024 - 04.2024
- Oversaw store operations independently, including hiring, training, and terminating staff.
- Managed inventory, restocking, vendor check-ins, and store organization.
- Handled deposits, bank runs, scheduling, and end-of-day reporting.
- Ensured compliance with product dating, safety, and merchandising standards.
- Led team in daily store operations, ensuring compliance with corporate policies and procedures.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Supervisor
Sheetz
07.2022 - 01.2023
- Led shifts independently, directing and training employees on food safety, POS systems, and operational procedures.
- Managed inventory, placed orders, and ensured compliance with food temperature checks and safety walks.
- Assisted customers, prepared food and beverages, and maintained store cleanliness.
- Supervised daily operations to ensure efficiency and compliance with company standards.
- Trained and mentored new staff on operational procedures and customer service best practices.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Evaluated staff performance and provided coaching to address inefficiencies.
Phlebotomy Externship
UVA Medical Park Northridge
04.2016 - 05.2016
- Completed 100-hour externship, collecting blood samples using various techniques.
- Maintained accurate patient records, followed infection control procedures, and supported patient comfort.
- Assisted in patient intake processes, ensuring accurate data entry and documentation.
- Supported medical staff by organizing patient files and preparing examination rooms.
Daycare Owner/Provider
Meka's Little Ones
08.2014 - 10.2015
- Operated an in-home daycare for children aged 4 weeks to 16 years.
- Provided daily care, meals, educational activities, and homework assistance.
- Managed scheduling, financial records, and regulatory compliance.
- Managed daily operations to create safe, nurturing environment for children.
- Developed age-appropriate curriculum enhancing children's cognitive and social skills.
School Bus Driver
Waynesboro Public Schools
08.2011 - 02.2013
- Safely transported students to school, events, and field trips, following all traffic and safety regulations.
- Maintained vehicle safety checks, logs, and communication with dispatch.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with maintenance standards.
- Transported students safely to and from school, adhering to all traffic regulations.
- Managed student behavior during transit, promoting a safe and respectful environment on the bus.
- Communicated information to parents to promote good communication and transparency.
- Administered first aid to passengers in need.
- Recorded bus route and made notes for substitute drivers.
DCA/Med Tech/Cook/Van Driver
Cardinal House Group Home
04.2006 - 05.2008
- Provided daily living assistance to residents, including meal preparation, medication administration, and appointment transportation.
- Maintained medical records and ensured a clean, safe environment.
- Administered medications and treatments according to established protocols.
- Conducted routine medical assessments to ensure patient health and safety.
- Monitored vital signs, documenting changes and reporting concerns promptly.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
- Maintained cleanliness and organization in kitchen areas, adhering to safety and health regulations.
- Prepared and cooked a variety of nutritious meals for residents, ensuring dietary needs were met.
Education
Vocational Program - Pharmacy Technician
Valley Vocational Tech Center
Fishersville, VA01.2014
High School Diploma - undefined
Wilson High School
Fishersville, VA01.1999
Skills
- Team Supervision & Training
- Customer Service Excellence
- Cash Handling/POS Operations & Reconciliation
- Reliable and responsible
- Adaptable and flexible
- Inventory & Stock Management
- Scheduling & Staff Coordination
- Safety & Compliance Procedures
- Food Service Operations/Safe Food Handling
- Recordkeeping & Reporting
- Conflict Resolution
- Guest engagement
- Team player
Certification
- ServSafe Food Handler — Valid through Jul 2027
- Driver's License — Valid through Jul 2027
- Certified Phlebotomy Technician — Completed 2016, Blue Ridge Community College & 100-hour UVA externship
Timeline
Server/Driver
Kona Ice
07.2025 - Current
Fuel Desk Lead – Overnight Shift
TravelCenters of America
08.2024 - Current
Assistant Store Manager
Dollar General
01.2024 - 04.2024
Supervisor
Sheetz
07.2022 - 01.2023
Phlebotomy Externship
UVA Medical Park Northridge
04.2016 - 05.2016
Daycare Owner/Provider
Meka's Little Ones
08.2014 - 10.2015
School Bus Driver
Waynesboro Public Schools
08.2011 - 02.2013
DCA/Med Tech/Cook/Van Driver
Cardinal House Group Home
04.2006 - 05.2008
High School Diploma - undefined
Wilson High School
Vocational Program - Pharmacy Technician
Valley Vocational Tech Center