Summary
Overview
Work History
Education
Skills
Timeline
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Tamika Patterson

Orlando,Fl.

Summary

Proven Customer Service Representative at Burger King, adept in problem-solving and active listening, significantly enhancing customer loyalty and satisfaction. Excelled in high-stress situations, utilizing critical thinking and payment processing skills to streamline call center operations and boost repeat business. Demonstrated exceptional ability to resolve conflicts with empathy, fostering a positive brand image.

Overview

29
29
years of professional experience

Work History

Customer Service Representative /Cashier

Burger King
05.1995 - 06.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Utilized customer service software to manage interactions and track customer satisfaction.

Education

Medical Biller And Coder Certification - Medical Coder

Ultimate Medical Academy - Tampa
Tampa, FL
07.2021

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Payment Processing
  • Call Center Operations

Timeline

Customer Service Representative /Cashier

Burger King
05.1995 - 06.2024

Medical Biller And Coder Certification - Medical Coder

Ultimate Medical Academy - Tampa

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Tamika Patterson