Tamika Pearson
Dallas,United States
Summary
Entrepreneurial-minded professional bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
24
24
years of professional experience
Work History
Private Caregiver
Self Employed
05.2014 - Current
- Built strong relationships with clients to deliver emotional support and companionship.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Documented vitals, behaviors, and medications in client medical records.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
Fine Jewelry Supervisor
Macy’s
07.2017 - 04.2020
- Ensured all Jewelry procedures, policies, standards, and Fine Jewelry Operations were understood and followed by associates.
- Used computer system to monitor sales results for the Jewelry complex and maintained awareness of the area's business. Consistently monitored MAGIC behaviors and provided feedback to associates and leadership.
- Motivated 9-12 associates to maximize company programs by reinforcing benefits, including but not limited to Worry No More and Star Rewards.
- Drove Pre-sell results through daily communication and recognition.
- Recruited, hired, motivated, and developed new and incumbent associates on company policies, procedures, and product knowledge.
Patient Access Specialist
Parkland Memorial Hospital
07.2010 - 05.2014
- Obtained and entered current and demographic information for established and new patients arriving into the emergency department into the EPIC system in a timely manner to prevent delays in patient care.
- Identified payer source and verified insurance eligibility.
- Collected copayments and performed daily cash balancing and weekly banking deposits.
- Demonstrated courteous, compassionate, and professional behavior at all times and attended departmental meetings and in-services as requested.
- Cross-trained in various areas of the emergency department including Labor & Delivery, Psychiatric Services, Women's Health Services, and Acute Care Services to enhance my experience and contribute to an overall team environment.
- Maintained knowledge of JCAHO, HIPPA, HMOs, PPOs, Commercial Payers, and departmental/system policies and procedures.
Customer Service Rep
AAFES
06.2008 - 07.2010
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Met customer call guidelines for service levels, handle time and productivity.
- Cross-trained and provided backup support for organizational leadership.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Patient Access Representative
Baylor Univ. Medical Center
07.1999 - 05.2007
- Identified and updated patient funding information; communicated financial responsibility including co-payments and deductibles; educated patients on financial responsibilities.
- Maintained knowledge of applicable rules, regulations, policies, laws, and guidelines that impacted the area. Ensured Patient Rights & Responsibilities.
- Obtained, verified, and updated accurate demographic, financial, and insurance information in the process of registration including the entry of patient/guarantor information in the patient registration/accounting systems.
- Cross-trained as Unit Clerk in the Emergency Department to enhance my experience and contribute to an overall team environment.
- Ordered tests, and processed patient admissions, transfers, and discharges. Informed team members of reports, orders, and other information.
- Answered telephones and contacted professional and non-professional nursing personnel and medical staff using pagers, beepers, and cell phones.
Education
High School Diploma -
Business Management Center
Dallas, TX06.1988
Skills
- ADLs Assistance
- Complex Problem-Solving
- Household Management
- Administrative Duties
- Medical Terminology Knowledge
- Problem-Solving Ability
- Call Center Operations
- Conflict Resolution
- Team Development
- Critical Thinking
- Quality Assurance Controls
- Managing Multiple Tasks
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Don’t judge each day by the harvest you reap, but by the seeds you plant.
Robert Louis Stevenson
Timeline
Fine Jewelry Supervisor
Macy’s
07.2017 - 04.2020
Private Caregiver
Self Employed
05.2014 - Current
Patient Access Specialist
Parkland Memorial Hospital
07.2010 - 05.2014
Customer Service Rep
AAFES
06.2008 - 07.2010
Patient Access Representative
Baylor Univ. Medical Center
07.1999 - 05.2007
High School Diploma -
Business Management Center
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