Tamika Pickett
Claims Adjuster
El Camino Real, Chicago,TX
Summary
Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
Work History
Senior Benefits Advisor
Health & Life Insurance
Euless (Remote), TX
05.2022 - Current
- Consultative Medicare sales focused on needs-based selling
- Analyze members’ healthcare needs, review eligibility, and complete Medicare/health care applications
- Assist with retention of business
- Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
- Examined claims forms and other records to determine insurance coverage.
- Interviewed agents and claimants to correct errors or omissions and investigate questionable claims
- Examined claims forms and other records to determine insurance coverage
Insurance Agent
Farmers Insurance
Euless, TX
10.2021 - 01.2022
- Assist underwriters with policy interpretation, system issues and escalations
- Analyze credit risk, review assets, review appraisals, calculate income, data integrity
- Restructure loans and provide counter offers to sales team
- Directed and coordinated various investigations conducted by field investigation team.
- Synthesized data into comprehensive quarterly written reports for management.
- Reported to management on customer problems, field conditions, safety issues and policy problems
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims
CER Export Analyst
UPS
Coppell (Remote), TX
08.2020 - 08.2021
- Obtain pertinent details on exporting commodities from shippers
- Inform shippers of information necessary for export and validate provided date and documentation for accuracy
- Ensure compliance with global customers and regulatory authorities
- Confirm shipments and comply with UPS terms and conditions
- Meet deadlines by prioritizing work time zones.
- Established productive working relationships with public officials and law enforcement officers.
- Reconciled data in direct collection system with accounting system to address discrepancies.
- Collaborated with claims department and industry anti-fraud organizations to resolve claims
- Collected premiums on all direct collection files
Transportation Security Officer
Homeland Security
Irving (Airport), TX
12.2007 - 08.2020
- Control terminal entry and exit points by operating various screening equipment
- Identify dangerous object in baggage, cargo and on passengers
- Have continuous interaction with public, give directions and respond to inquiries
- Perform searches and screening that includes physical interaction
- Examine evidence of government issued identification submitted by passengers and airport employees
- Safeguard sensitive and classified information while receiving daily briefings
- Independently apply rules and regulations towards employees and passengers
- Maintained suspicious claims database and prepared reports for supervisors.
- Reviewed police reports, medical treatment records and physical property damage to determine extent of liability.
District Manager
Primamerica
Chicago, IL
01.2017 - 10.2018
- Sell and negotiate life insurance to match the needs of clients
- Implement successful marketing strategies to promote new and current insurance policies
- Develop relationship with prospective clients through networking and referrals
- Present insurance presentation to a variety of group
- Evaluate needs of clients and propose plans that meet the needs of clients
- Scheduled meetings, determine and explain the extent of insurance coverage and investments
- Followed up with insured individuals regarding premium and deductibles payments.
- Substantiated legitimate claims and denied unjustified claims.
- Trained other claims staff members on proper handling and evaluation of injury claims
BREAKTHROUGH URBAN MINISTRIES
Louis, Chicago, IL.
12.2015 - 04.2016
- Breakthrough Urban Ministries partners with those affected by poverty to build connections, develop skills and open doors of opportunity
- I helped prepare meals for the homeless shelter that serves an average of 50 people daily
- I supported the mission by preparing meal ingredients for the cooks
- This required me to understand and implement proper washing, peeling, cutting, and slicing ingredients
- I acted on the behalf of the cooking staff by assisting in cooking the meals when needed
- This included me upholding standards and practices in sanitation to avoid cross contamination of the variety of meals prepared
- I was able to multitask in managing and unloading supplies needed for the kitchen staff.
Workshop Facilitator Volunteer
OVERCOMERS OF ADVERSITY, 3939
N. Chicago, IL.
06.2013 - 06.2014
- Overcomers is a church that is committed in encouraging and providing meaningful relationships among believers
- This organization provides many community programs
- Among them are counseling and social services
- I volunteered by keeping records and preparing reports for management concerning counseling sessions
- I logged the visits within their filing system while always maintain the confidentiality of the clients and case records
- I provided information and referred clients to public and private agencies for assistance
- I attended group meetings to provide information on agency services, requirements, and procedures
- Interviewed individuals to compile information on social, educational, criminal, institutional, and drug history
- I submitted and reviewed reports and problems with management team.
VOLUNTEER
DISASTER RESPONSE, AMERICAN RED CROSS
06.2011 - 06.2013
Mortgage Processor
Universal Financial Group
Chicago, IL
06.2006 - 12.2007
- Confirm all required documentation required for underwriting in file
- Request verification of employment, rent, deposits and mortgage
- Order and review title reports for accuracy
- Set up appointments for appraisals and process payments
- Attend weekly pipeline meetings to ensure all closing dates were met
- Obtain required conditions from borrower required by underwriting
- Set up application appointments
- Communicate with borrowers, loan officers and underwriting on needed documents
- Volunteer
- Reported to management on customer problems, field conditions, safety issues and policy problems.
Education
No Degree - Sociology
Tougaloo College
Tougaloo, MS 01.2002 - 05.2006
Skills
CCC Pathways
Timeline
Senior Benefits Advisor
Health & Life Insurance
05.2022 - Current
Insurance Agent
Farmers Insurance
10.2021 - 01.2022
CER Export Analyst
UPS
08.2020 - 08.2021
District Manager
Primamerica
01.2017 - 10.2018
BREAKTHROUGH URBAN MINISTRIES
12.2015 - 04.2016
Workshop Facilitator Volunteer
OVERCOMERS OF ADVERSITY, 3939
06.2013 - 06.2014
VOLUNTEER
DISASTER RESPONSE, AMERICAN RED CROSS
06.2011 - 06.2013
Transportation Security Officer
Homeland Security
12.2007 - 08.2020
Mortgage Processor
Universal Financial Group
06.2006 - 12.2007
No Degree - Sociology
Tougaloo College
01.2002 - 05.2006