Summary
Overview
Work History
Skills
Timeline
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Tamika Pierce

Joliet,IL

Summary

Proven team player with a strong work ethic, demonstrated during my tenure at Eden Vista Rock Run. Skilled in guest services and concierge software proficiency, I excel in providing exceptional communication and fostering guest relations. Achieved improved guest satisfaction through effective problem-solving and a proactive attitude, contributing significantly to a positive work environment.

Overview

22
22
years of professional experience

Work History

Concierge

Eden Vista Rock Run
07.2024 - Current
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
  • Contributed to a positive work environment by maintaining a professional demeanor at all times.

Housekeeper

Joliet Terrace
04.2016 - Current
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.

Adult Caregiver

Enlivant
06.2019 - 08.2023
  • Adapted care approaches based on individual patient preferences and cultural sensitivities, demonstrating respect for diversity within the caregiving setting.
  • Enhanced patient well-being by providing compassionate and attentive care.
  • Implemented strategies for managing challenging behaviors, resulting in a safer environment for all involved.
  • Conducted regular safety checks on patient environments, reducing the risk of accidents or injuries.
  • Contributed towards creating a clean and hygienic environment by performing light housekeeping duties like laundry, dishwashing, etc.

Load/Lead Unloader

Fed Ex Ground
09.2016 - 04.2017
  • Improved unloading efficiency by implementing new procedures and training team members on best practices.
  • Managed scheduling of shifts for lead unloaders, balancing workload distribution across the entire team effectively.
  • Contributed to the development of departmental policies and procedures, ensuring consistent expectations and standards for all lead unloaders.
  • Troubleshot any issues that arose during the unloading process, swiftly resolving them to minimize impact on operations.
  • Reduced product damages during unloading process by ensuring proper handling techniques were followed.

Cashier/Cook Shift Leader

Chicago Style Ribs
02.2003 - 09.2009
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Skills

  • Customer service
  • Highly adaptable
  • Strong work ethic
  • Effective problem solving
  • Proactive attitude
  • Guest services
  • Telephone etiquette
  • Team player mentality
  • Excellent multitasking
  • Hospitality
  • Exceptional communication
  • Guest experiences
  • Guest relations
  • Administrative support
  • Polite telephone etiquette
  • Effective decision making
  • Housekeeping
  • Concierge software proficiency
  • Guest reservation management
  • Office support
  • Excellent communication

Timeline

Concierge

Eden Vista Rock Run
07.2024 - Current

Adult Caregiver

Enlivant
06.2019 - 08.2023

Load/Lead Unloader

Fed Ex Ground
09.2016 - 04.2017

Housekeeper

Joliet Terrace
04.2016 - Current

Cashier/Cook Shift Leader

Chicago Style Ribs
02.2003 - 09.2009

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Tamika Pierce