Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Tamika Quercia-Clarke

Staten Island,NY

Summary

Experienced professional with a strong background in security supervision, direct support, and healthcare services. Proven ability to manage teams effectively and ensure compliance and safety regulations. Skilled in crisis intervention, medication administration and client advocacy. Committed to delivering exceptional service and fostering positive relationships with clients and colleagues.

Overview

12
12
years of professional experience
1
1
Certification

Work History

DOT Courier

Federal Express
Branchburg Township, New Jersey
01.2023 - Current
  • Organized daily pick-up and delivery routes to optimize efficiency
  • Delivered goods in a safe manner that minimized risk of damage or loss.
  • Conducted pre-trip inspections on vehicles prior to each shift start time.
  • Accurately completed logs documenting working hours, fuel consumption.
  • Loaded and unloaded cargo using appropriate equipment such as dollies and carts.
  • Ensured timely pickup and delivery of documents, packages, and mail.
  • Provided courteous customer service by responding promptly to inquiries.
  • Utilized GPS navigation systems for route planning purposes.
  • Prepared reports detailing activities during the course of the day's work.
  • Adhered strictly to traffic laws while driving a commercial vehicle.
  • Followed safety precautions when loading, unloading packages into, out of vehicle.
  • Met deadlines while adhering to DOT regulations regarding hours of service.
  • Interacted professionally with customers upon arrival at their locations.
  • Maintained accurate records of all deliveries, including tracking numbers and signatures.
  • Communicated effectively with dispatch personnel regarding route changes or delays.
  • Inspected vehicles for mechanical items and safety issues prior to operating them.
  • Verified accuracy of cargo before loading it onto the truck.
  • Reported any incidents involving accidents or damaged cargo immediately.
  • Performed regular maintenance checks on trucks according to company guidelines.
  • Answered customer questions on courier features of service, keeping customers informed about company and services.
  • Completed and submitted necessary fuel, truck inspection and mileage logs and paperwork after each shift.
  • Scanned inbound and outbound packages to sort for destination.
  • Used time-management skills to prioritize urgent deliveries and optimize daily schedules.
  • Loaded and unloaded vehicle with packages, ensuring secure and organized arrangement to prevent damage.
  • Assisted in the sorting and preparation of packages for next-day deliveries.

Direct Support Professional Supervisor

SIDDSO
Staten Island, NY
03.2019 - 01.2023
  • Created and maintained a positive work environment through effective communication with staff, residents, families, and other stakeholders.
  • Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
  • Maintained records management system to process personnel information and produce reports.
  • Directed, supervised and evaluated medical, clerical or maintenance personnel.
  • Tracked and reported clients' progress based on observations and conversations.
  • Supervised medication administration, personal hygiene, and other activities of daily living.
  • Assisted individuals in development of social skills to become integrated in community.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Followed care plan and directions to administer medications.
  • Used approved crisis intervention techniques in emergency situations.
  • Transported clients to doctor's appointments and errands.
  • Reported changes in client condition to administrators, facilitating nursing intervention.
  • Accompanied or transported clients to appointments, errands and social activities.
  • Documented current patient information to update vital signs, behaviors, and eating habits.
  • Advocated for disabled individuals to foster communication and self-expression and achieve goals.
  • Monitored client's well-being, safety, and comfort under physician direction.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Assisted with planning and coordination of activities and outings based on individual needs.
  • Participated in weekly team meetings with other supervisors to discuss resident and client progress and plan interventions when necessary.
  • Monitored daily activities of direct support staff to ensure compliance with regulatory standards.
  • Scheduled shift assignments for direct support professionals according to staffing needs.
  • Provided crisis intervention services when needed to address challenging behaviors exhibited by residents and clients.
  • Coordinated transportation services for clients as needed based on their individual requirements.
  • Maintained accurate records of client services provided including incident reports, medication logs, treatment plans.
  • Provided guidance to direct support professionals in the performance of their job duties.
  • Ensured that all required documentation was completed accurately and timely by direct support personnel.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.

Direct Support Professional

SIDDSO
Staten Island, NY
08.2013 - 03.2019
  • Maintained clean and well-organized environment for client happiness and safety.
  • Transported clients to doctor's appointments and errands.
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Followed care plan and directions to administer medications.
  • Documented current patient information to update vital signs, behaviors and eating habits.
  • Documented client progress in charts and logbooks.
  • Liaised between doctors and patients about care plans, progress and changing health conditions.
  • Prepared food and helped patients eat to support healthy nutrition.
  • Built strong and trusting rapport with clients and loved ones.
  • Collected specimens or drew blood to assist with diagnostic and treatment protocols.
  • Monitored client's well-being, safety and comfort under physician direction.

Education

GED -

Port Richmond High School
Staten Island, NY
03.2008

Skills

  • Team Management
  • Client advocacy
  • Crisis intervention
  • Medication administration
  • Safety compliance

Certification

  • Licensed NYSBLS - 2021
  • Licensed NYS Security Guard - 2008
  • Certified Shop Steward, CSEA - 2019
  • Certified AMAP, SIDDSO - 2013
  • WMD Certificate - 2017
  • NIMS Certificate - 2017
  • Intro to Incident Command Certificate - 2017

Accomplishments

  • 2011 Detective of the Month
  • 2018 Employee of the Month
  • June 2023 Employee of the Month
  • 1 year Safe Driver Award

Timeline

DOT Courier

Federal Express
01.2023 - Current

Direct Support Professional Supervisor

SIDDSO
03.2019 - 01.2023

Direct Support Professional

SIDDSO
08.2013 - 03.2019

GED -

Port Richmond High School

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Tamika Quercia-Clarke