Tamika Redmond
Greenville,MS
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
26
26
years of professional experience
Work History
Customer Service Rep
Arise/Carnival Customer Service
03.2022 - Current
- Work remotely and offer customer service support for Carnival Cruise Line via the Arise Platform
- Assist customers booking cruises and making changes to existing bookings
Administrative Assistant
Professional Staffing Solutions
12.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
Universal Banker
CB&S Bank
09.2005 - 02.2022
- Provides quality customer service through courteous and accurate handling of transactions
- Performs specialized tasks such as preparing cashier's checks, cash advances, and ATM Balancing
- Identifies customers, validates and cashes checks, accepts cash and checks for deposit, and checks accuracy of deposit slips
- Accurately balances assigned cash drawer
- Main Vault Teller, in charge of ordering and verifying cash
- Ensures compliance with all internal controls and policies and procedures
- Answers inquiries regarding checking and savings accounts and other bank related products; resolves issues and problems with customer's accounts
- Develops knowledge of bank products through independent study of Product Knowledge Manual and general banking knowledge through Professional Development or CFT courses
- Completes all required monthly and quarterly training.
Third Key Holder/ Salesperson
Friedman's Jewerly
08.2001 - 04.2003
- Designed displays to make the store experience interactive and engaging
- Arranged items in favorable positions and areas of the store for the optimal sales
- Assisted with the buying over the counter process and communicating with retail merchants
- Selected merchandise based on the most favorable price and quality
- Authorized payment of invoices and return of merchandise
- Conducted staff meetings with sales personnel to introduce new merchandise and security practices.
Cashier/ Stocker
Big Kmart
05.1998 - 07.2001
- Computed sales prices, total purchases and processed payments
- Recommended merchandise based on customer needs
- Operated a cash register to process cash, check and credit card transactions
- Guided customers in choosing items that reflected personal style and shape.
Education
Other - Associate of Applied Science
MDCC
05.2000
High school or equivalent - General Studies
Greenville High School
05.1999
Skills
- Superior communication skills
- Building customer loyalty
- Dependable and reliable
- Cash Handling
- Detail-orientated
- Financial communication
- Exceptional computer skills
- Active Listening
- Customer Service
- Data Entry
- Customer Relations
- Call center experience
- Computer Proficiency
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Supervised team of 10 staff members.
Timeline
Customer Service Rep
Arise/Carnival Customer Service
03.2022 - Current
Administrative Assistant
Professional Staffing Solutions
12.2021 - Current
Universal Banker
CB&S Bank
09.2005 - 02.2022
Third Key Holder/ Salesperson
Friedman's Jewerly
08.2001 - 04.2003
Cashier/ Stocker
Big Kmart
05.1998 - 07.2001
High school or equivalent - General Studies
Greenville High School
Other - Associate of Applied Science
MDCC
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