Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Tamika Reese

Southern Pines,NC

Summary

Results-driven professional with proven success at Dahlia Garden Center for Nursing and Rehabilitation, specializing in patient relations and healthcare policy. Expertise in record keeping and data entry, leading to enhanced client satisfaction through effective communication and time management. Committed to maintaining high service and care standards while eager to manage patient appointments and resolve conflicts. Recognized for delivering exceptional support under pressure and addressing patient and staff issues efficiently.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Houskeeper

Dahlia Garden Center for Nursing/Reha
Aberdeen, North Carolina
01.2024 - Current
  • Ensured daily cleanliness of patient rooms and common areas to maintain high hygiene standards.
  • Employed deep-cleaning techniques for thorough sanitation of high-use areas.
  • Collaborated with nursing staff to identify and address specific resident needs.
  • Followed safety protocols while handling cleaning chemicals and equipment.
  • Stocked amenities like soap, shampoo, and toilet paper in guest rooms for guest convenience.

  • Promptly reported maintenance issues to facilitate timely upkeep of facility.
  • Emptied trash receptacles throughout property to support cleanliness efforts.
  • Interacted courteously with clients and guests during daily duties to enhance experience.

Billing Specialist

Travel Resorts of America
Aberdeen, NC
06.2022 - 01.2024
  • Processed customer billing inquiries to ensure timely resolutions and accuracy.
  • Reviewed invoices for compliance with company guidelines, enhancing accuracy in records.
  • Investigated incorrect billings and processed refunds to maintain client satisfaction.
  • Monitored payment schedules to secure timely collections from clients.
  • Collaborated with team members to streamline billing procedures and optimize workflows.
  • Communicated with clients to clarify billing discrepancies and resolve issues promptly.
  • Answered customer inquiries about billing, payments, and account status efficiently.

Customer Support Specialist

SYKES
Fayetteville, NC
04.2022 - 06.2022
  • Resolved discrepancies in customer accounts through targeted research, ensuring swift issue resolution.
  • Advised customers on optimizing bank product usage to meet tailored needs.
  • Executed special services, including ordering cards and checks for customer convenience.
  • Processed deposits, withdrawals, transfers, payments, and check cashing efficiently.
  • Detected fraudulent account activities and reported findings promptly to management.
  • Facilitated account openings and closures, enhancing customer satisfaction.
  • Verified check amounts and integrity for secure fund transfers.
  • Performed account maintenance tasks like updating information and resetting passwords.

Education

Certificate - Medical Billing And Coding

Sandhills Community College
Pinehurst, NC
06-2025

NHA Certification - Medical Administrative Assistant

Sandhills Community College
Pinehurst, NC
12-2024

Associate of Science - FORENSIC SCIENCE/CRIMINAL INVESTIGATIONS

EVEREST UNIVERSITY-ORLANDO
FL
07-2015

High School Diploma - General High School Curriculum

Hoke County High School
Raeford, NC
06-1999

Certificate - Medical Terminology

Sandhills Community College
Pinehurst, NC

Skills

  • Record keeping and data entry
  • Data analysis and problem resolution
  • Attention to detail
  • Effective communication skills
  • Time management strategies
  • Patient relations and telephone etiquette
  • Customer service expertise
  • Healthcare administration knowledge
  • Medical billing and coding knowledge
  • HIPAA compliance and medical terminology knowledge

Affiliations

  • single mom of two
  • traveling
  • gardening
  • writing/reading
  • spending time with friends and family

Certification

  • Certificate in Medical Billing and Coding SCC June 20, 2025
  • NHA Certified Medical Administrative Assistant January 6, 2025
  • Certified Medical Administrative Assistant SCC December 10, 2024

References

References available upon request.

Timeline

Houskeeper

Dahlia Garden Center for Nursing/Reha
01.2024 - Current

Billing Specialist

Travel Resorts of America
06.2022 - 01.2024

Customer Support Specialist

SYKES
04.2022 - 06.2022

Certificate - Medical Billing And Coding

Sandhills Community College

NHA Certification - Medical Administrative Assistant

Sandhills Community College

Associate of Science - FORENSIC SCIENCE/CRIMINAL INVESTIGATIONS

EVEREST UNIVERSITY-ORLANDO

High School Diploma - General High School Curriculum

Hoke County High School

Certificate - Medical Terminology

Sandhills Community College

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