TAMIKA RILEY
Winder,GA
Summary
Dedicated healthcare professional and Clinical Office Team Leader with 18+ years of experience in patient care, clinical operations, and team leadership, with strong experience in cardiology, emergency care, and pediatrics. Proven ability to improve clinical workflows, maintain accurate documentation, and provide compassionate, patient-centered care in fast-paced healthcare environments. Skilled in patient assessment, EKGs, clinical procedures, and collaborating with multidisciplinary healthcare teams.
Overview
23
23
years of professional experience
Work History
Medical Assistant
Northside Cardiovascular Institute
Buford, GA
08.2024 - Current
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Collected samples from patients for laboratory testing purposes.
- Conducted EKGs and other diagnostic tests as requested by the physician.
Medical Assistant/Emergency Department Technician
Northside Hospital
Lawrenceville, GA
02.2013 - Current
- Obtain and document vital signs, including blood pressure, heart rate, temperature, respiratory rate, and oxygen saturation.
- Perform diagnostic testing, including 12-lead EKGs, phlebotomy, and collection of blood, urine, and other laboratory specimens.
- Assist providers with medical procedures, including wound care, dressing changes, splinting, casting, and crutch fitting.
- Provide emergency support, including CPR and assistance with airway management and resuscitation during critical situations.
- Provide direct patient care, including assistance with hygiene, positioning, mobility, dressing, and bed changes while maintaining patient comfort and safety.
Clinical Office Team Leader
Longstreet Clinic
Oakwood, GA
11.2019 - 08.2024
- Lead daily clinical and administrative operations, coordinating staff workflows and ensuring efficient, high-quality patient care in a fast-paced pediatric practice.
- Monitor staff productivity and workflow, identifying opportunities for improvement and implementing process changes to increase efficiency and overall team performance.
- Train, mentor, and support new employees on clinical and administrative responsibilities, including patient care procedures, office workflows, and job expectations.
- Develop and coordinate staff schedules based on patient volume, staffing levels, and daily operational needs to maintain adequate clinical coverage.
- Manage medical and office inventory, monitoring supply levels, placing timely orders, and coordinating the receipt, organization, and stocking of shipments.
- Serve as a resource and leader for clinical staff, promoting teamwork, accountability, effective communication, and a positive patient-care environment.
Medical Assistant
Longstreet Clinic
Oakwood, GA
02.2004 - 11.2019
- Obtained and accurately documented patient vital signs and clinical information.
- Educated and reassured pediatric patients and families to promote cooperation and comfort.
- Collaborated with providers and staff to support efficient, patient-centered care.
- Trained new staff on clinical procedures, policies, and office workflows.
- Maintained vaccine, inventory, and expiration-date records.
- Prepared and sanitized exam rooms and medical equipment for daily patient care.
Education
Bachelor of Science - Health Administration
Brenau University
Gainesville, GA05-2019
Diploma - Medical Assisting
Career Education Institute-Norcross
Norcross, GA11-2004
Master of Science - Nursing
Herzing University
Dearborn, MI07-2026
Skills
- Patient Assessment & Direct Patient Care
- Vital Signs & Clinical Monitoring
- Electronic Health Records (EHR)
- Clinical Documentation
- Emergency & Trauma Care
- 12-Lead EKGs & Phlebotomy
- CPR & Resuscitation Support
- Wound Care & Orthopedic Splinting
- Patient & Family Education
- Team Collaboration & Communication
- Clinical Workflow & Staff Training
Timeline
Medical Assistant
Northside Cardiovascular Institute
08.2024 - Current
Clinical Office Team Leader
Longstreet Clinic
11.2019 - 08.2024
Medical Assistant/Emergency Department Technician
Northside Hospital
02.2013 - Current
Medical Assistant
Longstreet Clinic
02.2004 - 11.2019
Bachelor of Science - Health Administration
Brenau University
Diploma - Medical Assisting
Career Education Institute-Norcross
Master of Science - Nursing
Herzing University