Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamika Rivera-Stokes

Rochester,NY

Summary

Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills. Self-motivated brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Outgoing with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. Proven track record of maintaining efficient office operations.

Overview

24
24
years of professional experience

Work History

Food Access Coordinator

YMCA
10.2022 - Current
  • Connected with community members on a daily bases to offer assistance.
  • Conducted regular appointment schedules to identify areas for improved efficiency or accuracy in data entry.
  • Contributed to a positive work environment by actively engaging with peers during team meetings, sharing best practices, and offering constructive feedback on opportunities for continued growth.
  • Served the community food, if they did not come to the building, I will go out and find them.
  • Participated in workshops and in-service meetings to enhance personal growth and professional development.
  • Monitored performance metrics consistently and implemented corrective actions when needed, contributing to continuous improvement initiatives.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Inventoried and ordered office supplies to maintain availability of products.
  • Managed budgets skillfully by tracking expenses diligently and allocating resources appropriately based on priority needs.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Gathered and organized materials to support operations.
  • Entered data, generated reports, and produced tracking documents.
  • Handled incoming and outgoing shipping and receiving activities.
  • Coached employees through day-to-day work and complex problems.
  • Organized company-wide events that boosted employee morale and cultivated team spirit within the organization.
  • Tracked records, filed documents and maintained communication between clients to manage office activities.
  • Assisted in recruitment efforts, coordinating interviews and managing onboarding activities for new hires effectively.
  • Maximized team productivity by expertly delegating tasks to kitchen staff.
  • Reduced food waste by implementing proper inventory tracking and storage practices.
  • Monitored food quality and service levels to maximize kitchen and dining area performance.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

Shelter Monitor

House Of Mercy
10.2022 - Current
  • Exceeded organizational goals related to successful client outcomes by proactively identifying barriers to success and collaborating with team members on effective solutions.
  • Maintained accurate records of resident progress and incidents, ensuring timely communication with appropriate staff members.
  • Developed and implemented strategies to enhance quality of social services.
  • Facilitated communication between clients and other service providers.
  • Encouraged resident accountability and self-sufficiency through consistent enforcement of rules, expectations, and consequences for noncompliance.
  • Connected residents with community resources such as employment opportunities, healthcare providers, housing programs, and educational institutions to promote long-term stability.
  • Developed and maintained relationships with community organizations and agencies.
  • Contributed to successful rehousing of residents by coordinating with local agencies and resources.
  • Improved clients' coping with routine life activities such as food budgeting and rental payments.
  • Monitored progress towards service plan goals.
  • Assisted in conducting needs assessments to identify key areas of service needs.
  • Developed and implemented programs to engage and empower underserved populations.
  • Provided crisis intervention services when necessary, deescalating situations calmly and effectively.
  • Managed emergencies efficiently by adhering to established protocols while remaining calm under pressure.
  • Increased overall satisfaction among residents by actively listening to concerns and implementing improvements based on feedback.
  • Coordinated with local government to provide resources to clients.
  • Cultivated and maintained relationships with community members to facilitate outreach activities.
  • Facilitated outreach activities to build community awareness.
  • Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
  • Collaborated with case managers to develop individualized service plans for each resident, addressing their unique needs and barriers to selfsufficiency.
  • Enhanced shelter residents'' well-being by implementing effective case management and support services.
  • Facilitated group meetings and workshops for residents, focusing on life skills development and goal setting.
  • Ensured an orderly living environment by conducting room checks, resolving conflicts, and addressing maintenance issues promptly.
  • Supported the efficient operation of the shelter by managing daily intake processes, including registration, orientation, and bed assignments.
  • Promoted a positive and respectful atmosphere in the shelter by modeling appropriate behavior and treating residents with dignity.
  • Monitored security cameras regularly to maintain a safe environment for all individuals within the facility at all times.
  • Strengthened relationships between shelter staff members through clear communication and teamwork efforts during challenging situations.
  • Assisted in maintaining a safe and secure environment for residents through regular facility inspections and enforcing rules and regulations.
  • Improved shelter cleanliness by supervising chores performed by residents on a rotating schedule according to established guidelines.
  • Passionate about learning and committed to continual improvement.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Skilled at working independently and collaboratively in a team environment.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.
  • Organized and detail-oriented with a strong work ethic.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Gained strong leadership skills by managing projects from start to finish.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated leadership skills in managing projects from concept to completion.

Security Officer

Tacos And Tequila/Tipico Bar And Grill
11.2021 - Current
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Reported suspicious activities and persons to law enforcement.
  • Assisted in developing comprehensive security policies to address potential risks and protect company assets.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Promoted public awareness and community education
  • programs to educate public on false alarm prevention and compliance.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
  • Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Physically check customers at night to ensure there are no drugs and weapons on their person.

Stocker/Accountant

Walmart
01.2000 - 08.2019
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Maintained stockroom records and generated reports for management.
  • Partnered with merchandising team to create and implement profitable pricing strategies.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Recorded daily activities for inventory control.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Updated manuals to reflect amending of rates, rules or regulations.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Identified issues, analyzed information and provided solutions to problems.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.
  • Paid attention to detail while completing assignments.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Gained strong leadership skills by managing projects from start to finish.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Count the safe accurately on a nightly bases.
  • Sort and count coupon clippings.
  • Count all registers in the store, and reset for the next business day.

Education

High School Diploma -

Josh Lofton High
242 West Main Street Rochester NY 14614
01.1999

Skills

  • Team Leadership
  • Heartsaver CPR AED
  • Training Coordination
  • Explaining Policy and Procedures
  • Support Services
  • Meeting Coordination
  • Document Management
  • Staff Development and Training
  • Information Collection
  • Inventory Management
  • Performance Improvement
  • Coaching and Mentoring
  • Point of Contact
  • Negotiation
  • Report Preparation
  • Best Practices Implementation
  • Customer Service
  • Staff Supervision
  • Staff Management
  • Policy and procedure modification
  • Presenting Ideas and Plans
  • Database Management
  • Event Coordination
  • Phone and Email Etiquette
  • Leadership and Change Management
  • Staff Scheduling
  • Microsoft Office
  • Report Writing
  • Professional Networking
  • Work Planning and Prioritization

Timeline

Food Access Coordinator

YMCA
10.2022 - Current

Shelter Monitor

House Of Mercy
10.2022 - Current

Security Officer

Tacos And Tequila/Tipico Bar And Grill
11.2021 - Current

Stocker/Accountant

Walmart
01.2000 - 08.2019

High School Diploma -

Josh Lofton High

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Tamika Rivera-Stokes