Summary
Overview
Work History
Education
Skills
Timeline
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Tamika Ross

Columbus,GA

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Accomplished [Job Title] skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

11
11
years of professional experience

Work History

Assistant Store Manager

Family Dollar
04.2021 - 07.2023
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Created and maintained safe and secure work environments for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

Warehouse Clerk

SpartanNash
10.2016 - 02.2020
  • Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
  • Completed cycle counts and monthly inventory.
  • Managed day-to-day operations of warehouse to keep everything running smoothly.
  • Utilized forklift and other warehouse equipment to safely load and unload pallets and containers.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Compared shipments received with purchase orders to cross-reference goods ordered with goods received.
  • Simplified shipping and receiving processes for improved workflow.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Reviewed order data to verify transactions and shipping dates.

Front Desk Clerk

Days Inn Hotel
04.2012 - 10.2016
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Used internal software to process reservations, check-ins and check-outs.
  • Maintained transaction security by verifying payment cards against identification.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Trained new staff members in customer service techniques and hotel operations.

Education

GED -

Carver High School
Columbus, GA
06.1997

Skills

  • Records Management
  • Customer Relations
  • Department Oversight
  • Operations Oversight
  • Store Organization
  • Stock Management
  • Loss Prevention
  • Display Setup
  • Inventory Counting
  • Pricing and Markdowns
  • Customer Service
  • Store Opening and Closing
  • Staff Supervision
  • Incident Reports

Timeline

Assistant Store Manager

Family Dollar
04.2021 - 07.2023

Warehouse Clerk

SpartanNash
10.2016 - 02.2020

Front Desk Clerk

Days Inn Hotel
04.2012 - 10.2016

GED -

Carver High School

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Tamika Ross