Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamika Sargent

Memphis,TN

Summary

Along with offering 23 years of extensive customer service experience in various industries including retail, the prison system, medical, and logistics. A very versatile individual with knowledge in various areas and would make a great asset to the team.

Overview

11
11
years of professional experience

Work History

Technical Support Specialist

Concentrix
01.2023 - Current
  • Answer technical questions of all levels, ranging from simple to complex, about hardware, software, and other client products
  • Utilizing call flow guide, provide inbound customer help
  • Fix technical problems with customer products, software, and hardware
  • Organize, record, and access data in databases
  • Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
  • Enhanced team productivity by streamlining troubleshooting processes for faster issue resolution.
  • Resolved 45 technical support inquiries per day.

Behavioral Health Technician

The Perfect Child
06.2023 - Current
  • Implement the best methods of care for children in the field of Applied Behavior Analysis (ABA)
  • Provide care for clients in-home, in-school, and within the clinic in alignment with established care plans
  • Ensure new employees possess adequate training to meet and exceed job responsibilities
  • Observe behavior, collect data, measure client’s independent success, calculate percentages, and report results to employer and client guardians daily
  • Promote the achievement of greater independence at home and within the community.

Customer Service Representative

Amazon
09.2016 - 05.2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

ECO Import Coordinator

FedEx Trade Networks Transport and Brokerage
06.2013 - 09.2016
  • Streamlined import processes by coordinating with international suppliers and transportation companies.
  • Ensured timely delivery of shipments by proactively monitoring and addressing potential delays.
  • Maintained compliance with customs regulations by accurately preparing and submitting required documentation for imports.
  • Collaborated with internal departments, contributing to efficient inventory management and order fulfillment processes.
  • Demonstrated keen attention to detail in reviewing shipping documents, ensuring accuracy and avoiding costly errors or penalties from noncompliance.

Education

Bachelor of Arts - Psychology

Christian Brothers University

Skills

  • Microsoft Word
  • Microsoft Office
  • Customer Service
  • Communication
  • Verbal De-escalation
  • Mental Health
  • Mental Health Counseling
  • Tenacious Work
  • Ethic
  • Leadership
  • Activity monitoring

Timeline

Behavioral Health Technician

The Perfect Child
06.2023 - Current

Technical Support Specialist

Concentrix
01.2023 - Current

Customer Service Representative

Amazon
09.2016 - 05.2021

ECO Import Coordinator

FedEx Trade Networks Transport and Brokerage
06.2013 - 09.2016

Bachelor of Arts - Psychology

Christian Brothers University

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Tamika Sargent