Tamika Silva
South Daytona,FL
Summary
Dynamic professional with extensive experience in healthcare and administrative roles, including as a Life Coach at Mika's Home Healthcare. Proven expertise in front office management and staff training, coupled with strong organizational skills. Adept at developing personalized care plans and advocating for patient needs, ensuring high-quality support and satisfaction.
Overview
21
21
years of professional experience
Work History
Life Coach
Mika's Home Healthcare & Housekeeping
Port Orange, Florida
08.2018 - Current
- Developed personalized care plans based on patient assessments and health needs.
- Educated patients and families on health management and medication adherence.
- Coordinated with interdisciplinary teams to ensure comprehensive patient support.
- Documented patient progress and changes in health conditions accurately.
- Trained new nursing staff on protocols and best practices for home health care.
- Advocated for patients' needs and preferences during care planning discussions.
- Assisted patients with activities of daily living and functional mobility to increase comfort and quality of life.
- Provided patient care, including administering medications and monitoring vital signs.
- Maintain cleanliness and organization in the home.
Executive Director Assistant
Mothers Helping Others
Glendora, CA
10.2019 - 12.2022
- Perform all clerical and reception duties
- Assist Executive director with personal and business projects
- Community Outreach and Marketing for websites and in person
- Researching local Grants
- Forming network relationships with other Non-profit organizations
Vet Tech/Receptionist
Banfield Pet Hospital
Waldorf, MD
09.2017 - 08.2018
- Assisted veterinarians during examinations and surgical procedures.
- Administered medications and vaccines to various animal species.
- Monitored animal vitals and reported changes to the veterinary team.
- Educated pet owners on health care, nutrition, and preventative measures.
- Prepared surgical instruments and ensured cleanliness in the operating room.
- Provided compassionate care and comfort to animals in distress.
- Collaborated with team members to enhance clinic workflow efficiency.
- Managed patient records including entering data into computer system, filing paperwork and updating information.
- Processed incoming calls from clients seeking advice or requesting appointments.
- Performed basic diagnostic tests such as fecal examinations or skin scrapings.
- Cleaned kennels, cages and exam rooms; sterilized instruments; prepared surgical packs; took out trash; changed water bowls; transported animals within the hospital facility.
- Assisted with the collection of blood samples for laboratory testing.
- Maintained inventory control of medications and supplies by restocking shelves according to established protocols.
- Scheduled appointments for new patients as well as follow up visits for existing ones.
- Provided nursing care to hospitalized patients including administering fluids, feeding tubes, bandaging wounds, taking radiographs and performing lab tests.
Vet Technician/Receptionist
VCA Beacon Hill Cat Hospital
Alexandria, VA
03.2016 - 09.2017
- Resolved customer complaints through effective communication and problem-solving techniques.
- Maintained accurate records of customer interactions in the company database.
- Trained new staff on company policies and customer service standards.
- Provided feedback to management on customer trends and service improvements.
- Handled high-volume calls while ensuring quality service standards were met.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Medical Secretary/Medical Records Specialist
Somatic Psychotherapies Office
Austin, TX
11.2013 - 07.2014
- Read, examine, identify, and scan treatment records, progress notes, and other documentation relative to specific medical and/or psychological conditions listed by claimants
- Convert hard copy documents into an electronic PDF format which uploads into a centralized database
- Identify listed medical or psychological conditions, including all related conditions or triggers, and electronically index each according to their medical specialty
- Return all physical records as they are received, with careful attention paid to the integrity and condition of physical files
- Respond to queries from our clients
- Perform all other clerical/administrative duties and responsibilities as assigned
Medical Assistant and Front Office- Aided MD, NP, PA and RN
Chaffey College Student Health Services Clinic
Rancho Cucamonga, CA
09.2010 - 07.2013
- Checking patients In and out, Verifying insurance/billing, collecting copays/coinsurance and past due fees
- Answering multi-line phones, checking voice messages, emails and prescription refills
- Input and collect lab data
Office Secretary
Dr. Bernsteins Dental Office
Upland, CA
09.2004 - 08.2006
- Answering phones, appointment scheduling, greeting patients, making and filing charts, medical documentation, utilized organizational skills as well as multitasking
Education
Medical Assistant Certification - General Studies
Everest College
Ontario, CA06.2010
Some College (No Degree) - Nursing
Chaffey College
Rancho Cucamonga, CASkills
- Front office management
- Billing and scheduling
- Data entry and filing
- Microsoft Office proficiency
- Inventory control
- Organizational skills
- Injection administration experience
- CPT coding expertise
- Medical records handling
- Veterinary technician experience
- ICD-9 knowledge
- Insurance verification
- Triage capabilities
- Medical billing proficiency
- EMR systems usage
- Staff training
- Claims processing
- Healthcare compliance
- Insurance billing
- Eligibility determination
- Insurance coverage verification
- Prior authorization processing
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Receptionist, Highly Proficient, 02/01/20
- Veterinary Technician, Highly Proficient, 02/01/20
Timeline
Executive Director Assistant
Mothers Helping Others
10.2019 - 12.2022
Life Coach
Mika's Home Healthcare & Housekeeping
08.2018 - Current
Vet Tech/Receptionist
Banfield Pet Hospital
09.2017 - 08.2018
Vet Technician/Receptionist
VCA Beacon Hill Cat Hospital
03.2016 - 09.2017
Medical Secretary/Medical Records Specialist
Somatic Psychotherapies Office
11.2013 - 07.2014
Medical Assistant and Front Office- Aided MD, NP, PA and RN
Chaffey College Student Health Services Clinic
09.2010 - 07.2013
Office Secretary
Dr. Bernsteins Dental Office
09.2004 - 08.2006
Medical Assistant Certification - General Studies
Everest College
Some College (No Degree) - Nursing
Chaffey College