Hi, I’m
Tamika Steele
Baltimore,MD
Summary
Highly engaged and resourceful project coordinator that is always focused on completing the task at hand. Forward-looking strategist, known for leading, growth, and building capable and motivated teams in a variety of healthcare settings. Consistent track record of achieving patient care goals.
Overview
18
years of professional experience
Work History
Social Security Administration
Legal Administrative Specialist-Benefit Authorizer
07.2023 - Current
Job overview
- Responsible for updating beneficiary records, making sure that payment is made to the beneficiary and preparing correspondence to beneficiaries regarding their benefits
- Employees answer a wide variety of questions from the public by interviewing the individual, investigating the situation and resolving the problem
- Speaking with beneficiaries about their rights under the Social Security laws
- Gathering facts and evidence to establish eligibility for benefits
- Making critical decisions to determine the amount of benefits paid to individuals
- Using state-of-the-art computer technology to access and update information about claims.
Johns Hopkins University Hospital
Senior Medical Office Coordinator
04.2021 - 07.2023
Job overview
- Streamlining operational systems by assigning each Medical Office Coordinator with specific duties to avoid overlapping of cases
- Coordinating surgical care for approximately 80+ patients a week, including international and VIP, by scheduling their surgeries, collecting referrals, contacting third party companies, verifying insurances, and collecting payment for procedures
- Coordinated patient scheduling: Schedule in current EMR used by UHS and if approved, schedule appointments in EPIC
- Provide routine information technology support and address End User EPIC support to all physicians and offices
- Fast-paced learner and self-started that was the go-to resource to Support Staff and supervised the team as a Front Desk Lead
- Securing prior authorizations and single case agreement processes for patients and providers resulting in an increase of payments processed in the fiscal year
- Updated and maintained schedules for patients as well as managed client correspondence.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Supported billing staff by making corrections to invoices and insurance submissions.
- Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
- Cultivating a professional rapport with the Clinical Manager by taking full advantage of educational resources, recommending various methods to manage patients and staff, and initiating innovative ways to be of assistance.
- Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
Sinai Hospital of Baltimore
Administrative Clinic Associate to Oculoplastic Physicians
07.2014 - 04.2021
Job overview
- Coordinate projects while developing and leading trainings at the International Access Center in Israel and Manila through Cerna/ Oracle Health, EMA and other EMR systems
- Administered support to a diverse staff consisting of medical health providers and international staff through the creation of training materials, standard operating policies and procedures, and desk guides
- Liaise with clients to identify and define requirements, scope and objectives for the call centers.
- Monitor project progress and handle any issues that arise
- Act as the point of contact and communicate project status to all participants
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Established a system that positively impacted the company through streamlining the patient referral process by eliminating paper processes and implementing electronic scheduling
- Thus, increasing the quality of life of patients through timely and efficient service
- Complete credentialing for each physician for all locations
- Coordinated six medical locations for surgery and appointments
- Create and maintain comprehensive project documentation, plans and reports
- Managed providers calendars
- Created solutions for customers to satisfy specific needs, quality and budget.
- Ensure standards and requirements are met through conducting quality assurance tests.
- Manage 5 pharmaceutical accounts for the specialty.
- Simplified appointment scheduling for patients by providing accessibility through keeping multiple lines of communication, working on unassigned cases, supporting clinical providers, and obtaining medical records.
- Surpassing the ability to exercise initiative when presented with issues at various levels of difficulty, all while evaluating resources available in the domestic and international community.
Sinai Hospital of Baltimore
Medical Practice Representative (Front Desk)
09.2012 - 07.2014
Job overview
- Utilized three LBH systems (GE Centricity, IDX, and Medipac) to verify patient insurance and billed patients utilizing ICD-9-10 and CPT codes
- Implemented a system that minimized errors in coordinating care, being compliant with protocols, and effective communication amongst clinical and administrative staff
- Managed cases and consulted various providers to obtain time-sensitive data and verified CPT/CDM/ICD-9-10
- Devised an itinerary for each individual patient to ensure that their visits were accessible and simplified by providing appointment times and locations, providers contact information, booking information for housing and transportation, and information regarding facility procedures
- Assisted and briefed the Director with a weekly revenue and patient report
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Strengthened rapport between clinical staff and patients with efficient coordination of care, remaining informed on patients development, and spearheading weekly meetings with staff and patients.
Health Port at Harbor Hospital
Lead-Health Information Management Release of Information
07.2005 - 05.2014
Job overview
- Reviewed and processed Legal requests for the disclosure of medical records (HIPAA CERTIFIED)
- Conducted data entry through generated system data and maintained account information, such as: invoicing for sales/account receivable/ mail follow up letters
- Professionally and efficiently handle daily tasks and resolve conflicts between Area Manager/ Director of department as needed
- Retrieved and filed medical record charts for the purpose of scanning and uploading records (scanning and uploading records could vary from 10,000-12,000 pages biweekly)
- Reviewed and processed Subpoenas and 30 day notices for medical records
- Provide administrative support for clinical matters on behalf of mental health clinicians
- Answer in-coming calls from patients and provide information to patients, as appropriate
- Routinely check voice mail and return calls to patients within 24 hours
- Organized and gathered patient information, fulfilled patient needs, educated patients, where applicable, to prevent the need for future contacts and document interactions in applicable systems
- Prepared reports and financial data with Microsoft Office Suite (Word, Excel, etc)
- Provided on the job instruction and supervised support staff
- Worked at alternate sites whenever necessary at the direction of Area and/or District Manager
- Conducted and coordinated faxing, copying, microfilming, scanning, and mailing medical information
- Ensured monthly production budget for the site was reached.
Sinai Hospital of Baltimore
Prep/ Scan Technician & Quality Control/ Validate
10.2011 - 09.2012
Job overview
- Managed, organized, and scheduled retrieval of charts from (3 of offices) on a daily basis.
- Prepared emergency, day surgery, and inpatient charts to be scanned in Cerner Electronic Medical Records (EMR) 10,000 pages a week.
- Indexed all documents to the appropriate patient folder and ensured each document was assigned an appropriate name and location.
- Validated index values obtained, by reviewing barcodes for each scanned document to determine if the code was valid for the document.
- Assisted in on-the-job training of new employees.
- Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
- Upheld high level of service to patients by assisting in different ways, displaying professionalism and responding appropriately to questions and concerns.
Education
University of Maryland University CollegeBaltimore, Maryland
Associate of Arts from Business Management
05.2022
Baltimore School of MassageBaltimore, Maryland
Certified Massage Therapist
09.2009
Saint Croix SDASaint Croix, U.S. Virgin Islands
High School Diploma
06.2005
Skills
- Project Coordination
- Office Administration
- Document Review
- Organizational Skills
- Customer Service
- Confidentiality Maintenance
- Microsoft Office Proficiency
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Legal Administrative Specialist-Benefit Authorizer
Social Security Administration
07.2023 - Current
Senior Medical Office Coordinator
Johns Hopkins University Hospital
04.2021 - 07.2023
Administrative Clinic Associate to Oculoplastic Physicians
Sinai Hospital of Baltimore
07.2014 - 04.2021
Medical Practice Representative (Front Desk)
Sinai Hospital of Baltimore
09.2012 - 07.2014
Prep/ Scan Technician & Quality Control/ Validate
Sinai Hospital of Baltimore
10.2011 - 09.2012
Lead-Health Information Management Release of Information
Health Port at Harbor Hospital
07.2005 - 05.2014
University of Maryland University College
Associate of Arts from Business Management
Baltimore School of Massage
Certified Massage Therapist
Saint Croix SDA
High School Diploma
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