Tamika Stroud
Conyers,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Manager of Operations
Nata Regional Management
10.2016 - 12.2023
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Assessed risk factors within the business environment proactively, implementing contingency planning measures accordingly as needed to mitigate potential disruptions or setbacks in daily operations proceedings.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Developed new scripts and guidelines for team members, resulting in more consistent messaging and better overall communication with customers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Updated reports, managed accounts, and generated reports for company database.
Professional Debt Collector
Meridian Collection Services
03.2011 - 09.2016
- Adhered to strict ethical guidelines during collections activities, fostering trust between all parties involved.
- Reduced delinquency rates through proactive outreach and personalized payment plan solutions for clients.
- Maintained up-to-date knowledge of industry regulations and best practices, resulting in fully compliant collections processes.
- Facilitated successful account resolutions by developing strong relationships with both clients and debtors.
- Recovered outstanding debts by implementing effective negotiation and communication skills.
- Consistently met or exceeded monthly recovery targets through diligent case management and persistent followup.
- Achieved performance goals on consistent basis.
Education
Associate of Arts - Paralegal
Bryant & Stratton College
Buffalo NY05.2006
Skills
- Financial Reporting
- Management
- Conflict Resolution
- Decision Making
- Problem Solving
- Customer Service
- Organizational Skills
- Attention to Detail
Timeline
Manager of Operations
Nata Regional Management
10.2016 - 12.2023
Professional Debt Collector
Meridian Collection Services
03.2011 - 09.2016
Associate of Arts - Paralegal
Bryant & Stratton College
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