Tamika Stroud
Conyers,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Manager of Operations
Nata Regional Management
4319 Covington Hwy, Decatur GA
10.2016 - 12.2023
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Assessed risk factors within the business environment proactively, implementing contingency planning measures accordingly as needed to mitigate potential disruptions or setbacks in daily operations proceedings.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Developed new scripts and guidelines for team members, resulting in more consistent messaging and better overall communication with customers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Updated reports, managed accounts, and generated reports for company database.
Professional Debt Collector
Meridian Collection Services
1745 Phoenix Blvd, College Park GA
03.2011 - 09.2016
- Adhered to strict ethical guidelines during collections activities, fostering trust between all parties involved.
- Reduced delinquency rates through proactive outreach and personalized payment plan solutions for clients.
- Maintained up-to-date knowledge of industry regulations and best practices, resulting in fully compliant collections processes.
- Facilitated successful account resolutions by developing strong relationships with both clients and debtors.
- Recovered outstanding debts by implementing effective negotiation and communication skills.
- Consistently met or exceeded monthly recovery targets through diligent case management and persistent followup.
- Achieved performance goals on consistent basis.
Education
Associate of Arts - Paralegal
Bryant & Stratton College
Buffalo NY05.2006
Skills
- Financial Reporting
- Management
- Conflict Resolution
- Decision Making
- Problem Solving
- Customer Service
- Organizational Skills
- Attention to Detail
Timeline
Manager of Operations
Nata Regional Management
10.2016 - 12.2023
Professional Debt Collector
Meridian Collection Services
03.2011 - 09.2016
Associate of Arts - Paralegal
Bryant & Stratton College