Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamika Stroud

Conyers,GA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Manager of Operations

Nata Regional Management
10.2016 - 12.2023
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Assessed risk factors within the business environment proactively, implementing contingency planning measures accordingly as needed to mitigate potential disruptions or setbacks in daily operations proceedings.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Developed new scripts and guidelines for team members, resulting in more consistent messaging and better overall communication with customers.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Updated reports, managed accounts, and generated reports for company database.

Professional Debt Collector

Meridian Collection Services
03.2011 - 09.2016
  • Adhered to strict ethical guidelines during collections activities, fostering trust between all parties involved.
  • Reduced delinquency rates through proactive outreach and personalized payment plan solutions for clients.
  • Maintained up-to-date knowledge of industry regulations and best practices, resulting in fully compliant collections processes.
  • Facilitated successful account resolutions by developing strong relationships with both clients and debtors.
  • Recovered outstanding debts by implementing effective negotiation and communication skills.
  • Consistently met or exceeded monthly recovery targets through diligent case management and persistent followup.
  • Achieved performance goals on consistent basis.

Education

Associate of Arts - Paralegal

Bryant & Stratton College
Buffalo NY
05.2006

Skills

  • Financial Reporting
  • Management
  • Conflict Resolution
  • Decision Making
  • Problem Solving
  • Customer Service
  • Organizational Skills
  • Attention to Detail

Timeline

Manager of Operations

Nata Regional Management
10.2016 - 12.2023

Professional Debt Collector

Meridian Collection Services
03.2011 - 09.2016

Associate of Arts - Paralegal

Bryant & Stratton College

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Tamika Stroud