Tamika Sutton

• Directing customers to parking spaces, collecting parking fees, ensuring vehicles are parked safely, providing customer service, maintaining lot cleanliness, and dispatching shuttle drivers to pick up customers from their vehicle

Answering phone calls from individuals regarding their healthcare benefits, eligibility, enrollment process, and general program information. Utilizing a computer system to access customer data. Clearly explaining complex healthcare policies and procedures to caller in an understandable manner

• Supervised cash handling processes to ensure accuracy of transactions.
• Answered customer questions and addressed problems and complaints in person and via phone.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Maintained inventory by checking merchandise to determine levels.
• Delegated work to staff, setting priorities and goals.
• Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.