Tamika Taylor
Tulsa,Tulsa
Summary
Efficient , Energetic, Positive, Detail oriented, customer service professional. Seeking employment, where I can contribute an enthusiasm for work, successful collaborations, and a desire for professional growth, to meet both organizational and personal performance goals.
Overview
26
26
years of professional experience
Work History
Tax Preparer
Jackson Hewitt Tax Svc
11.2025 - Current
- Prepared individual and small business tax returns, ensuring compliance with federal and state regulations.
- Utilized tax preparation software to streamline data entry and improve accuracy of returns.
- Explained tax concepts and processes to clients, enhancing their understanding of tax obligations.
- Provided support during peak filing season, adapting quickly to changing workloads and deadlines.
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
Private Care Aide
Amazing Grace Private Care
01.2021 - Current
- Provided individualized support to clients in daily living activities, enhancing quality of life.
- Assisted with medication management, ensuring adherence to prescribed schedules.
- Enhanced patient comfort by providing compassionate care and addressing individual needs.
- Maintained a clean and healthy environment for patients by performing housekeeping tasks such as laundry, vacuuming, and meal preparation.
- Assisted patients with mobility issues, helping them maintain independence in their daily lives.
Package Handler
Fed-Ex
08.2025 - 01.2026
- Sorted and organized packages according to destination for streamlined processing.
- Followed safety regulations to maintain safe work environment.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Removed jams and unblocked conveyor system to maintain flow of goods.
Social Media Content Moderator
Alorica
03.2025 - 09.2025
- Analyzed flagged content for compliance, enhancing moderation accuracy and efficiency.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
- Supported user satisfaction through prompt resolution of reported concerns regarding offensive or inappropriate material.
- Continuously sought personal development opportunities to stay informed about industry trends and emerging challenges related to content moderation and online safety.
- Acquired in-depth knowledge of content areas to provide effective edits.
Laundry Attendant
Tub of Suds Laundry
06.2021 - 03.2025
- Operated laundry machinery to ensure efficient processing of linens and garments.
- Maintained cleanliness and organization of work area to promote safety and efficiency.
- Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
- Delivered superior customer service by responding to inquiries and complaints.
- Operated machines correctly by following machine instructions and safety regulations.
Laundry Attendant
Laundry Station II
03.2015 - 01.2017
- Trained new staff on equipment operation, safety protocols, and best practices.
- Resolved customer inquiries regarding laundry services to enhance satisfaction and trust.
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Contributed to workplace safety by following established protocols for handling hazardous chemicals used in the laundering process.
- Prepared wash solutions and added bleach, detergents and softeners to clean and maintain quality of garments.
Front Desk Manager
Wyndham Hotel & Resorts
04.2008 - 01.2015
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Trained and mentored front desk staff on customer service best practices and hotel policies.
- Coordinated with housekeeping and maintenance teams to resolve guest issues promptly.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Laundry Manager
Chickasha Laundry & Dry Cleaners
02.2000 - 01.2007
- Supervised daily laundry operations, ensuring adherence to quality standards and efficient workflow management.
- Trained and mentored staff on equipment operation and safety protocols for optimal performance.
- Managed inventory levels of cleaning supplies and chemicals, optimizing cost efficiency while maintaining quality.
- Maintained a safe work environment through regular safety inspections and staff training sessions.
- Worked with front desk to respond promptly to all guest requests.
Education
Hospitality Industry Professional Training - Hospitality And Tourism Management
Goodwill Industries of Tulsa
Tulsa, OK01-2021
GED -
Chickasha Public School
Chickasha, OK06-2000
Skills
- Client communication
- Folding techniques
- Customer laundry
- Sanitation techniques
- Laundry room processes
- Attention to detail
- Multitasking
- Problem-solving abilities
- Time management
- Hand-eye coordination
- Problem-solving
- Customer focused
- Exceptional interpersonal communication
- Customer service understanding
- Customer service excellence
Timeline
Tax Preparer
Jackson Hewitt Tax Svc
11.2025 - Current
Package Handler
Fed-Ex
08.2025 - 01.2026
Social Media Content Moderator
Alorica
03.2025 - 09.2025
Laundry Attendant
Tub of Suds Laundry
06.2021 - 03.2025
Private Care Aide
Amazing Grace Private Care
01.2021 - Current
Laundry Attendant
Laundry Station II
03.2015 - 01.2017
Front Desk Manager
Wyndham Hotel & Resorts
04.2008 - 01.2015
Laundry Manager
Chickasha Laundry & Dry Cleaners
02.2000 - 01.2007
Hospitality Industry Professional Training - Hospitality And Tourism Management
Goodwill Industries of Tulsa
GED -
Chickasha Public School