Summary
Overview
Work History
Education
Skills
Timeline
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Tamika Thomas

Tamika Thomas

Gaston,NC

Summary

Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

10
10
years of professional experience

Work History

Manager of Operations

TNT MAKES U BLING
Roanoke Rapids, NC
12.2018 - Current
  • Developed and implemented operational policies and procedures to ensure efficient business operations.
  • Created and managed budgets for operational departments and monitored progress against goals.
  • Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
  • Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
  • Developed and implemented customized strategies to meet client needs.
  • Developed and implemented sales strategies to increase market share.
  • Established relationships with key clients, while maintaining existing customer base.
  • Created and presented monthly reports to management on sales performance.
  • Monitored industry trends and competitor activities to stay ahead of the competition.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
  • Maintained accurate records of all transactions between customers and company representatives.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Tracked monthly sales to generate reports for business development planning.
  • Supported sales team members to drive growth and development.

Assistant General Manager

Bojangles' Restaurants
Roanoke Rapids, NC
08.2013 - Current
  • Managed daily operations of the store, including scheduling and supervising staff.
  • Conducts interviews and assists in the hiring process of the candidates.
  • Ensured that customer service standards are were met or exceeded at all times.
  • Developed and implemented effective strategies to maximize sales and profits.
  • Conducted regular performance evaluations for employees to ensure quality standards were maintained.
  • Analyzed financial data and prepared reports for senior management.
  • Created promotional campaigns to increase store traffic and generate revenue.
  • Resolved customer complaints in a timely manner while maintaining a professional demeanor.
  • Provided training, guidance, and support to staff members on proper procedures and policies.
  • Managed store cash intake with high accuracy and prepared daily bank deposits.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Correctional Sergeant

Virginia Department of Corrections
Jarratt, VA
05.2014 - 04.2021
  • Ensured compliance with departmental policies, regulations and procedures.
  • Monitored inmate movement within the facility to maintain security and safety of staff, inmates and visitors.
  • Conducted random searches for contraband items such as weapons or drugs.
  • Supervised subordinate officers in their daily duties.
  • Investigated allegations of misconduct by inmates and staff members.
  • Reviewed incident reports and other documentation submitted by subordinates.
  • Interacted with community organizations to facilitate reintegration programs for released inmates.
  • Assisted in training new correctional officers on proper security protocols and procedures.
  • Participated in regular meetings with senior management to discuss operational needs and objectives.
  • Prepared written evaluations of subordinate officers' performance on a periodic basis.
  • Enforced discipline among inmates according to established rules and regulations.
  • Communicated information regarding security, safety and operations through chain of command.
  • Supervised visitation and checked visitors for proper identification and contraband.
  • Monitored disciplinary and medical lockups every [Number] minutes.
  • Safely transported inmates to and from work sites, maintaining physical headcounts at all times.
  • Oversaw assigned court trips for jailers, maintaining security of staff and public.
  • Issued security badges and passes to guests and visitors.
  • Coordinated shakedowns to locate and remove unauthorized items.
  • Assigned and monitored training needs of subordinate staff members to close knowledge and performance gaps.
  • Assigned daily tasks and responsibilities to employees and filled out daily work logs.
  • Settled disputes between inmates.
  • Conducted scheduled headcounts to verify presence of prisoners.
  • Conducted fire, safety and sanitation inspections.
  • Used weapons, handcuffs and physical force to maintain discipline and order among prisoners.
  • Notified medical staff of inmates requiring medical attention and submitted proper incident reports.
  • Implemented defensive tactics and physical restraints to maintain safety and security of [Type] facility.
  • Inspected conditions of locks, window bars and doors at correctional facilities to verify security and prevent escapes.
  • Supervised and made cell assignments.
  • Promoted safety, order and functionality of [Type] facility.

Education

High School Diploma -

Miracle Tabernacle Christian School
Weldon, NC
10.2013

Skills

  • Department Oversight
  • Schedule Management
  • Recruitment and Hiring
  • KPI Tracking
  • Employee Development
  • Sales Tracking
  • Customer Service Management
  • Customer Retention
  • Performance Improvement
  • Inventory Management
  • Cost Control
  • Staff Development

Timeline

Manager of Operations

TNT MAKES U BLING
12.2018 - Current

Correctional Sergeant

Virginia Department of Corrections
05.2014 - 04.2021

Assistant General Manager

Bojangles' Restaurants
08.2013 - Current

High School Diploma -

Miracle Tabernacle Christian School

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Tamika Thomas