Hi, I’m
TAMIKA L. THOMAS
Gaston,NC
Summary
- Effective Leadership in Correctional & Security-oriented Settings
- Offender needs assessment, programming, and supervision, problem-solving & de-escalation
- Resource identification, optimization, and alignment
- Effective communication, organization, and people skills, and leadership
- Statutory, policy, rules, and regulatory interpretation
- Effective Development, Facilitation, and Evaluation of Training Programs
Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
16
years of professional experience
Work History
TNT MAKES U BLING
Sales Consultant Manager
05 2018 - Current
Job overview
- Led a team of sales consultants, providing coaching and performance feedback for continuous improvement.
- Boosted sales revenue by implementing effective sales strategies and building strong customer relationships.
- Set ambitious yet achievable quarterly revenue targets for each member of the sales team in line with company goals.
Bojangles' Famous Chicken 'n Biscuits
Assistant General Manager
01.2023 - Current
Job overview
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Handled cash accurately and prepared deposits.
- Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
Corrections, Greensville Correctional Center
Corrections Sergeant
04.2014 - 05.2022
Job overview
- Ensured the safety and security of all agency stakeholders including the offenders, staff, and the public by providing first line supervision to assigned Corrections Officers and Corrections Officer Trainees
- Worked with Unit Managers in various housing units to provide effective leadership and execution of each
- Unit’s mission and specific objectives
- Enhanced operational processes through effective supervision and monitoring of staff on assigned shift
- Ensured quality implementation and execution of agency and institutional policies, rules, regulations, and programs through effective communication with management, staff, visitors, offenders and the public
- Enhanced the development and sustained growth and improvement of staff through effective leadership and counseling
- Maintained a safe and productive workforce by identifying areas of needs and providing continuous training and support to other staff members
- Optimized resource utilization by seeking and proactively completing security and leadership-related training in order to function independently with minimum supervision
- Enhanced institutional effectiveness and ability to meet required audit assessments through effective organization, planning, scheduling, recording keeping; observation of all confidentiality protocols and procedures; and production and dissemination of all required reports and documentation
Lawrenceville Correctional Center
Corrections Officer
10.2008 - 03.2014
Job overview
- Provided quality supervision of offenders through effective monitoring and facilitation of positive behavior
- Ensured the safety and security of all offenders, staff, and general public through effective, supervision, and control of offenders in compliance with agency policies and other related laws
- Properly documented all offender-related activities following institutional and agency reporting system
- Maintained high level of professionalism by identifying areas of need and participating in professional development activities offered by the agency and other professional organizations
Education
Subject Matter Specialist Training 101 (SMS)
Dialogue Skills Training January 20152013-2018 VADOC Strategic Plan Training
Miracle Tabernacle Christian SchoolWeldon, North Carolina
Diploma
University Overview
- Security and Other Leadership Training
- Smooth Start for New Supervisors
University Overview
2018, - Standards of Conduct
Timeline
Assistant General Manager
Bojangles' Famous Chicken 'n Biscuits
01.2023 - Current
Corrections Sergeant
Corrections, Greensville Correctional Center
04.2014 - 05.2022
Corrections Officer
Lawrenceville Correctional Center
10.2008 - 03.2014
Sales Consultant Manager
TNT MAKES U BLING
05 2018 - Current
Subject Matter Specialist Training 101 (SMS)
Dialogue Skills Training January 20152013-2018 VADOC Strategic Plan Training
Miracle Tabernacle Christian School
Diploma
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