Tamika Tompkins
Kissimmee,FL
Summary
Diligent, Detail-oriented knowledgeable of all office functions. Excels at multi-tasking in a fast paced environment, completing projects within time and budget constraints. Ability to prioritize and remain focused on the essence of an issue. Excells at meeting customer satisfaction and over coming objectives Excellent written/oral communication techniques Skilled at learning new concepts quickly while working well under pressure. Knowledgeable with the computer programs Microsoft Word, Excel, PowerPoint, Access, Outlook, and Word Perfect.
Experienced with employee relations, recruitment, and policy development. Utilizes strategic planning to enhance organizational effectiveness. Strong understanding of talent management and compliance.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Human Resources Specialist (Trainer)
Concentrix
04.2020 - 02.2025
- Developed and implemented employee onboarding programs to enhance retention and engagement.
- Streamlined recruitment processes utilizing applicant tracking systems for improved candidate management.
- Conducted performance evaluations to identify training needs and promote employee development initiatives.
- Managed employee relations by addressing grievances and facilitating conflict resolution strategies.
- Educated employees on benefits programs, ensuring clarity and maximizing utilization of available resources.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Submitted employee timesheet and made corrections to ensure employees were accurately paid.
Homemaker Aide
Homemaker
10.2017 - 03.2020
- Managed daily household activities, ensuring cleanliness and organization.
- Assisted with meal preparation, adhering to dietary restrictions and preferences.
- Provided companionship and emotional support, fostering a positive environment.
- Coordinated transportation for errands and appointments, improving accessibility.
- Implemented efficient cleaning routines, enhancing home maintenance standards.
Customer Service
Optum (Call Center)
11.2016 - 10.2017
- Assist retirees answering questions regarding medicare plans, perscription drug plans, vision and dental enrolment and health concerns.
- Process patments and setup monthly deductions.
- Handle inbound service callsto provide accurate and complete information
- Resigned due to pregnancy
Captionist
CapTel (Call Center)
08.2013 - 03.2014
- Maintain accuracy and speed (43WPM) while captioning customer calls.
- Maintain excellent verbal pronunciation and typing speed with accuracy.
- Pass daily call monitors.
Senior Clerk
Orange County Health Department
03.2006 - 09.2011
- Assist funeral homes with their death certificate requests. Verify, certify death certificates, prepare transmittals, and send certificates to the state office daily. Making sure the funeral homes are in compliance and all the records are turned in on time. Enter requests on the e-vitals system.
- Verify and certify birth certificates, prepare transmittals, and send certificates to the state office daily. Help hospitals and midwives with any questions or problems with birth registration and help them in compliance when filing the records.
- Responsible for daily pulling of mail orders to be processed and printing certificates requested. Data Entry after all the orders were processed and mailed out accordingly.
- Process all VitalChek orders. Making sure all the information required to process order was correct.
- Assisting the public with over-the-counter and telephone orders and inquiries for birth and death records in a friendly manner with accurate information. Verify identity and eligibility for all applicants prior to issuance of certificates. Enter applications on E-vitals system and issue certificates.
Flexible Associate at Darden Restaurants RSC
Spherion
08.2004 - 06.2005
- Provide administrative support at the headquarters for the world's largest casual dining company human resources.
- Provide assistance with payroll garnishment, corporate records, crew relations-Red Lobster, and supplier diversity.
Reservations Associate & Intern
Pirates Dinner Adventure
09.2003 - 12.2004
- Support inbound calls and address questions regarding the Pirates Dinner Adventure experience.
- Book and schedule individual and group reservations.
- Marketing
Education
AS - Marketing & Advertising
International Academy of Design & Technology
Orlando, FL01.2007
AA - Business Management
International Academy of Design & Technology
Orlando, FL01.2005
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Valencia Community College
Orlando, FL01.2002
Skills
- Skilled at learning new concepts quickly while working well under pressure
- Knowledgeable with the computer programs Microsoft Word, Excel, PowerPoint, Access, Outlook, and Word Perfect, multi-tasking, MAIN FRAMES
- Human Resource, onboarding, virtual trainer, on-site trainer, employee job fair representative, creator of new hire training material, timesheets
Affiliations
National Notary Association
Certification
Human Resource Development
- PHR - Professional in Human Resources
- [Area of certification] Training - [Timeframe]
Timeline
Human Resources Specialist (Trainer)
Concentrix
04.2020 - 02.2025
Homemaker Aide
Homemaker
10.2017 - 03.2020
Customer Service
Optum (Call Center)
11.2016 - 10.2017
Captionist
CapTel (Call Center)
08.2013 - 03.2014
Senior Clerk
Orange County Health Department
03.2006 - 09.2011
Flexible Associate at Darden Restaurants RSC
Spherion
08.2004 - 06.2005
Reservations Associate & Intern
Pirates Dinner Adventure
09.2003 - 12.2004
AS - Marketing & Advertising
International Academy of Design & Technology
AA - Business Management
International Academy of Design & Technology
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Valencia Community College
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