Joshua Hart Cruz
Katy
Summary
Operations professional with consistent track record in optimizing processes and driving impactful results. Proven ability to lead teams, implement strategic initiatives, and adapt to changing environments with ease. Skilled in project management, process improvement, and resource allocation. Known for effective collaboration and delivering dependable outcomes.
Overview
22
22
years of professional experience
Work History
Director of Operations, Youth Development
YMCA of Greater Houston
10.2023 - Current
- Lead a team of directors and program staff in delivering innovative after-school and camp programs across Greater Houston, impacting hundreds of students
- Surpassed revenue goals by $210k through successful after-school and camp program registrations
- Spearheaded safety and risk management protocols, achieving zero major incidents or external agency investigations
- Cultivated strategic partnerships with ISDs and community stakeholders, expanding YMCA’s programming and outreach
- Developed and implemented staff development initiatives, leading to increased staff retention and improved morale
- Exceeded the OST department’s net profit goal by $210k (excluding overhead)
- Successfully expanded programs, adding three new ISD programs in 2024
- Created a master calendar system to enhance communication and operational efficiency across teams
- Achieved 70% staff giving participation in the YMCA’s annual campaign
Director of Club Operations
Boys & Girls Club of Greater Houston
06.2021 - Current
- Worked closely with school administration to implement high-quality programming, aligned with Texas ACE Program objectives
- Recruited, trained, and developed frontline staff, ensuring all staff met performance expectations
- Coordinated community outreach and sustainability efforts to support long-term program success
Senior Youth Development Director
YMCA of Greater Houston
08.2022 - 10.2023
- Led a team of Program Directors, Managers, and Site Leads, fostering internal growth and career advancement opportunities
- Managed a program budget exceeding $1 million, ensuring fiscal responsibility while meeting organizational goals
- Directed the expansion of regional programs, establishing new sites in underserved areas to address community needs
- Ensured all programs adhered to state licensing standards and YMCA operational policies through regular audits
- Achieved 90.5% staff participation in the YMCA’s annual campaign, surpassing expectations
- Improved program quality, resulting in over 80% of sites receiving a 'Pass' in the YMCA’s Top 10 assessment
- Focused on leadership development, resulting in several internal staff promotions
SC - Coordinator
arc Experience
01.2016 - 01.2021
- Managed day-to-day operations for multiple after-school sites, ensuring adherence to district guidelines and compliance with state and federal regulations
- Coordinated the development of community partnerships, creating dynamic enrichment activities for students
- Led a team of part-time and full-time staff, ensuring they met program objectives and provided a supportive learning environment
Programs Specialist
Harmonium Inc.
01.2009 - 01.2016
- Managed ASES after-school programs, ensuring compliance with grant deliverables and meeting program goals
- Coordinated youth and mentor recruitment, leading efforts to engage over 30+ mentors annually
- Developed and facilitated training for staff and volunteers, ensuring program success and quality delivery
Membership Service Representative & Group Child Care Leader II (Licensed Program)
Channel Islands YMCA – Lompoc Branch
01.2007 - 01.2009
AVID Coordinator
SDUSD
01.2005 - 01.2007
Activity Leader
YMCA Youth & Family Services
01.2005 - 01.2007
Host
Sea World
01.2003 - 01.2005
Education
B.A. - Film & Media Studies
University of California, Santa Barbara (UCSB)
01.2009
A.A. - Transfer Studies
Southwestern Community College
01.2007
High School Diploma -
Samuel F.B. Morse High School
01.2004
Skills
- Strategic Leadership
- Operational Oversight
- Effective Communication
- Program Design and Implementation
- Program Effectiveness Analysis
- Budget Management
- Expense Management
- Collaborative Partnerships
- Team Training Initiatives
- Staff Engagement and Retention
- Strategic Fundraising Initiatives
- Stakeholder Involvement
- Execution of Strategic Initiatives
Timeline
Director of Operations, Youth Development
YMCA of Greater Houston
10.2023 - Current
Senior Youth Development Director
YMCA of Greater Houston
08.2022 - 10.2023
Director of Club Operations
Boys & Girls Club of Greater Houston
06.2021 - Current
SC - Coordinator
arc Experience
01.2016 - 01.2021
Programs Specialist
Harmonium Inc.
01.2009 - 01.2016
Membership Service Representative & Group Child Care Leader II (Licensed Program)
Channel Islands YMCA – Lompoc Branch
01.2007 - 01.2009
AVID Coordinator
SDUSD
01.2005 - 01.2007
Activity Leader
YMCA Youth & Family Services
01.2005 - 01.2007
Host
Sea World
01.2003 - 01.2005
A.A. - Transfer Studies
Southwestern Community College
High School Diploma -
Samuel F.B. Morse High School
B.A. - Film & Media Studies
University of California, Santa Barbara (UCSB)
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