Summary
Overview
Work History
Education
Skills
Timeline
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Tamika Vaughn

Norman

Summary

Dynamic team leader with a proven track record at Walmart, excelling in team motivation and problem-solving. Enhanced productivity through effective work planning and prioritization, while fostering collaboration and giving constructive feedback. Committed to maintaining a positive work environment, achieving significant improvements in customer satisfaction and team performance.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

31
31
years of professional experience

Work History

Team Leader

Walmart
11.2020 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Assistant Manager

Walmart
06.2017 - 11.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

Customer Service Manager

Walmart
12.2013 - 06.2017
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Office Manager

America Mobile Xray
10.2009 - 10.2013
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.

Cashier

Fiesta Supermarket
06.2007 - 04.2008
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.

Administrative Assistant

Job Corps Trade School
06.1994 - 02.1995
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.

Education

No Degree - Insurance Coding And Billing

Concorde Career Institute
600 East Lamar Blvd Ste 200 Arlington Texas 76011
10-2009

Associate of Applied Science - Medical Assistant

Everest College
6080 N Central Expy Dallas, Texas 75206
01-2008

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • Work Planning and Prioritization
  • Giving constructive feedback
  • Expectation setting
  • Verbal and written communication
  • Active listening

Timeline

Team Leader

Walmart
11.2020 - Current

Assistant Manager

Walmart
06.2017 - 11.2020

Customer Service Manager

Walmart
12.2013 - 06.2017

Office Manager

America Mobile Xray
10.2009 - 10.2013

Cashier

Fiesta Supermarket
06.2007 - 04.2008

Administrative Assistant

Job Corps Trade School
06.1994 - 02.1995

No Degree - Insurance Coding And Billing

Concorde Career Institute

Associate of Applied Science - Medical Assistant

Everest College

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Tamika Vaughn