Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamika Watkins

Fort Worth,TX

Summary

Service focused and compassionate Social Worker with a strong commitment to serving and advocating for the needs of the severely mentally ill population with an emphasis in addictions services. My desire is to affiliate with your company to develop effective partnerships in order to collaborate with stakeholders and advocate for our marginalized people

Overview

16
16
years of professional experience

Work History

Qualified Mental Health Professional – Community Service (Rehabilitative Case Manager)

01.2022 - Current
  • Provide psychosocial rehabilitative services for adults diagnosed with severe & persistent mental illness
  • Gather information to complete assessment of psychosocial needs
  • Utilize knowledge of mental health diagnoses to develop & implement individualized recovery plans
  • Provide referrals and coordinate services for community agencies
  • Educate individuals on the role of psychotropic medications and the utilization of coping skills to manage symptoms
  • Utilize crisis intervention and problem-solving techniques
  • Collaborate with Interdisciplinary Team to ensure comprehensive quality care.

Peer Navigator

Fort Worth ISD
01.2022 - 07.2024
  • Enhanced client engagement by providing personalized support and resources tailored to individual needs.
  • Coordinated referrals for additional services like counseling or housing assistance, streamlining the process for clients in need.
  • Supported fellow Peer Navigators through regular team meetings and debriefing sessions, sharing best practices and providing constructive feedback.
  • Established rapport with clients through empathetic listening and understanding, fostering trust and open communication.
  • Advocated on behalf of clients to address systemic barriers that impeded access to essential services or resources.
  • Participated in ongoing professional development opportunities to maintain up-to-date knowledge of best practices within the field of peer navigation.
  • Developed strong relationships with community organizations in order to expand available resources for clients seeking assistance.
  • Provided crisis intervention services when necessary, offering immediate support during difficult situations.
  • Facilitated group sessions focusing on various topics such as self-care, mental health awareness, and goal setting, empowering clients to take control of their lives.
  • Contributed valuable insights from lived experience during team meetings, enhancing the efficacy of care plans developed for clients facing similar challenges.
  • Collaborated with interdisciplinary teams to develop comprehensive care plans for clients, resulting in improved outcomes.
  • Wrote and distributed informational materials on chronic diseases, infant mortality, substance abuse, and other community health concerns.
  • Collaborated with local organizations to expand health services and resources.
  • Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
  • Provided crisis intervention and supportive counseling services to assist clients facing issues and problems.
  • Engaged clients in health-related activities to enhance overall well-being.
  • Participated in health promotion campaigns to raise awareness of health issues.
  • Identified barriers when treatment goals not met, treatment plan not followed or important appointments missed and collaborated in redeveloping patient treatment goals.
  • Coached patients on self-advocacy.
  • Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.

Safe Haven, Fort Worth, TX — Kitchen Assistant

07.2020 - 02.2021
  • Listened to clients’ concerns and provided counseling or intervention as required
  • Maintained the floor area periodically during my shift and when the work day has ended
  • Monitored the storage and disposal of leftover food products, and make sure that the kitchen is clean
  • Assisted head chefs with developing and testing new recipes
  • Maintained records of what food has been prepared and what ingredients were used
  • Provided direction to clients for assistance needed in multiple areas
  • Comprehension of effective communication
  • Knowledge of social service resources and agencies available in the community.

Navy Lodge, Fort Worth, TX — Front Desk Clerk

10.2018 - 06.2019
  • Checked in customers using computer programs and equipment, provided guests with directions
  • Listened and resolved guest complaints
  • Invoice and bill guests for their stay and services used
  • Communicated with guests to better understand their individual needs to provide them with the best service possible
  • Greet guests with a smile and answer their questions as required
  • Worked in conjunction with the bell staff to assist guests to their rooms
  • Responded to various inquiries from guests during their stay at the hotel
  • Arranged transportation for guests for arrival and departure of the hotel
  • Computed bills, collected payment, and made payment method changes for guests
  • Configured various reports on the computer for management
  • Verified and maintained accountability for cash during shift, shift activity, keys
  • Conducted shift audits daily for quality control
  • Referred all inquiries to the appropriate individuals, divisions, or departments across the organization
  • Recorded telephone, e-mail, or written message for staff members.

Buttons Soul Food Restaurant, Fort Worth, TX — Hostess Manager

04.2018 - 09.2018
  • Related with clients when they arrive and when they are leaving
  • Communicated with customers while they wait for their drink and food order
  • Ensured complete and consistent cleanliness of the hostess area
  • Be available to answer calls and to greet guests
  • Supervised host book efficiently and oversee clients seating arrangements
  • Treated clients amicably and with understanding whether they have reservations or not
  • Scheduled reservations for guests both in person and over the phone
  • Communicated with supervisors or management on any issue related to customers
  • Handled all cases related to guests courteously and professionally
  • Maintained diplomacy while relating with clients.

Liberty Tax Service, Fort Worth, TX — Tax Preparer

12.2015 - 07.2018
  • Reviewed financial records to determine income tax filing status, expenditures and forms needed to prepare tax returns
  • Supervised and trained new office personnel to ensure efficiency and accuracy of tax preparation documents
  • Organized files to create structured client achieves and data input processes
  • Interviewed clients to extract taxable deductions and annual income expenses
  • Verified manual tax preparations were free of detectable errors
  • Entered data from financial records into tax return software or databases
  • Served as a liaison representative for clients with applicable agencies as required
  • Ability to plan, organize, and prioritize work in order to accomplish deadlines
  • Used applicable federal, state and local tax law to determine deductions and how much each client will pay or earn on the return.

Crowley ISD, Fort Worth, TX — Substitute Teacher

04.2017 - 02.2018
  • Instructed children in the absence of a regular teacher by providing lesson plans and proposed training to daily activities
  • Submitted written reports of classroom activities and student behavior in the absence of the classroom teacher
  • Maintained student lists, tracking forms, and informational reports as required by the Principal and/or instructional leadership team
  • Performed other duties as directed by school administration
  • Established and maintained a safe and orderly classroom environment
  • Attended students' physical, personal, academic, and emotional needs
  • Assisted with administrative duties such as setting up equipment and preparing materials
  • Provided instructional reinforcement for individual students or small groups of students.

BestWestern Hotel, Atlanta, GA — Night Audit

07.2008 - 04.2009
  • Balanced bookkeeping for guest registrations, payments and checkout folios
  • Reconciled, consolidated, and transmitted all credit cards on a timely basis
  • Maintained room status inventory for customer satisfaction
  • Communicated all pertinent shift information to the General Manager and other desk staff
  • Ensured customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
  • Resolved customer requests and complaints and provided direction to other employees or departments as needed
  • Created invoices, bills and checks for vendors, employees and contractors
  • Ensuring that all end-of-day activities have been successfully executed by employees in all departments.

Education

Bachelor of Science of Psychology in Addictions -

Purdue University Global
05.2021

No Degree - Child Abuse Prevention

Alliance For Children
Fort Worth, TX
01.2024

Skills

  • Knowledge of the procedures and protocol of social service case management and services Experience in communications and management Proficient in the following systems, tools, software and databases: Microsoft Office Word, Excel, Access, PowerPoint, Outlook Knowledge in Addictions and experience with mental and physical disorders
  • Crisis Intervention
  • Suicide Prevention
  • Nonviolent Crisis Intervention
  • Community resources specialist
  • Case management proficiency
  • Mental Health Assessment
  • Group Counseling
  • Case Documentation
  • Stress Management Strategies
  • Anxiety Reduction Techniques

Timeline

Peer Navigator

Fort Worth ISD
01.2022 - 07.2024

Qualified Mental Health Professional – Community Service (Rehabilitative Case Manager)

01.2022 - Current

Safe Haven, Fort Worth, TX — Kitchen Assistant

07.2020 - 02.2021

Navy Lodge, Fort Worth, TX — Front Desk Clerk

10.2018 - 06.2019

Buttons Soul Food Restaurant, Fort Worth, TX — Hostess Manager

04.2018 - 09.2018

Crowley ISD, Fort Worth, TX — Substitute Teacher

04.2017 - 02.2018

Liberty Tax Service, Fort Worth, TX — Tax Preparer

12.2015 - 07.2018

BestWestern Hotel, Atlanta, GA — Night Audit

07.2008 - 04.2009

Bachelor of Science of Psychology in Addictions -

Purdue University Global

No Degree - Child Abuse Prevention

Alliance For Children

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