Tamika Webster
Lanham,MD
Summary
Hardworking, passionate and friendly job seeker with strong organizational, clerical and communication skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
Drug Testing Technician
Pretrial Services Agency
10.2024 - Current
- Observe and collect urine samples from Drug Testing Unit and Cell block.
- Maintain a strict chain of custody of the entire collection process using PRISM.
- Promote a positive working environment by supporting team members in their duties and fostering open communication among colleagues.
- Handle confidential information discreetly while maintaining strict adherence to privacy regulations and company policies.
Telecommunications Equipment Operator
Office Of Unified Communications
07.2024 - 09.2024
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Assisted callers in emergency situations with appropriate information and support.
- Maintained a calm, professional demeanor in high-stress situations, providing reassurance to callers while efficiently addressing their needs.
- Maintained accurate records of all emergency calls, ensuring proper documentation for future reference and analysis.
- Increased caller satisfaction with empathetic listening and effective problem-solving skills.
- Collaborated with law enforcement agencies for coordinated response efforts during criminal incidents or investigations.
- Participated in ongoing professional development opportunities, staying current on industry best practices and emerging technologies.
Command Center Operator
Admiral Security Services, Inc.
01.2024 - 07.2024
- Collaborate with law enforcement agencies (MPD and Transit Police) to apprehend criminals and prevent potential threats.
- Monitor multiple cctv screens simultaneously, ensuring optimal performance and rapid response times.
Security Officer
Admiral Security Services Inc.
04.2011 - 07.2024
- Observe, authorize and escort employees and visitors entering and departing the building.
- Monitor, investigate and report suspicious activities to local authorities.
- Prepare a variety of detailed written incident reports related to office operations site violations.
- Assist with documenting employee attendance records including leave and premium pay.
- Verify, prepare and document employee and visitors identification and maintain a comprehensive intake log.
- Assist with maintaining and organizing files, mail, inventory and pertinent clerical documents while maintaining chain of custody procedure for all documents.
- Assist with arranging, scheduling, maintaining meetings and meeting agenda minutes.
- Utilize detailed written communication skills to write detail incident reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Gather information, identify, investigate and implement resolutions, plan follow-up, and log and file incident reports to successfully manage complaints.
- Draft reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
- Utilize various automated and wed based systems to create, enter, verify, update and store records and documents.
911 Dispatcher
Naval District Of Washington
04.2019 - 12.2020
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues while working with peers as a team to accomplish set goals.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Answered calls from automatic routing system and documented pertinent information from callers in a comprehensive computer database.
- Maintained excellent attendance record, consistently arriving to work on time.
- Used emotional interviewing to ask vital questions and provided pre-arrival instructions for emergency medical calls.
- Relayed latest real time information to first responders via electronic, telephonic and computerized means, telephone calls and radio responses.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Followed strict policy and procedures to completed appropriate forms and radio announcements for police department needs such as Be On The Lookout (BOLO) requests.
- Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy and in accordance with the records management policy.
- Stayed abreast on training, policies and procedures to quickly learn new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed in a diverse work environment.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote a safe working environment and to accomplish strategic goals.
- Utilized various automated and web based systems to research, investigate, document, store and create records, and data that must be protected from unauthorized access to safeguard the privacy and security of the organization.
- Adhered to rules and policies on confidentiality and release of protected information.
Dental Assistant
Smile Center Dental
10.2015 - 07.2017
- Took dental radiographs, following strict patient protection and sensitive data rules and regulations.
- Flowed dental strict chain of custody procedures while working with dentists restore teeth using permanent or temporary fillings.
- Cleaned and sanitized dental tools and equipment according to HIPPA regulations, straightened up the room and restocked supplies after each patient was treated and discarded biohazard material appropriately.
- Made dental impressions used in diagnostics, opposing models and study casts.
- Prepared rooms for patient treatment, maintaining a clean environment.
- Quickly and thoroughly set up trays and sharpened instruments.
- Provided continual updates regarding patient care and or patient concerns.
- Performed a variety of office support functions to enhance work management such as: processing and handling of returned mail, arranging meetings and conferences; maintaining time and attendance records; and maintaining equipment and inventory of supplies.
Environmental Services Housekeeper
Washington Hospital Center
10.2008 - 03.2011
- Collaborate with law enforcement agencies (MPD and Transit Police) to apprehend criminals and prevent potential threats.
- Monitor multiple cctv screens simultaneously, ensuring optimal performance and rapid response times.
Education
Telecommunications-2019
Apco International
Expanded Function Dental Assistant Certification of Completion - Dental Assistant
Fortis College
Landover, MD2016
High School Diploma -
Luke C. Moore
Washington, DC2006
Skills
- Good Customer Service
- Good oral/written communication skills
- Effective at Multitasking
- Ability to Serve Clients Needs
- Detail Oriented
- Data entry skills
- Good Judgement
- Possesses mental and emotional strength necessary to deal with stressful situations
- Maintains accurate logs/files
- Web based computer applications skills
Trainings
Continued training such as, but not limited to:
- Critical Thinking: Investigating Arguments
- Release Of Sensitive Information
- Privacy Awareness
- Diversity, Equity and Inclusion
Timeline
Drug Testing Technician
Pretrial Services Agency
10.2024 - Current
Telecommunications Equipment Operator
Office Of Unified Communications
07.2024 - 09.2024
Command Center Operator
Admiral Security Services, Inc.
01.2024 - 07.2024
911 Dispatcher
Naval District Of Washington
04.2019 - 12.2020
Dental Assistant
Smile Center Dental
10.2015 - 07.2017
Security Officer
Admiral Security Services Inc.
04.2011 - 07.2024
Environmental Services Housekeeper
Washington Hospital Center
10.2008 - 03.2011
Expanded Function Dental Assistant Certification of Completion - Dental Assistant
Fortis College
High School Diploma -
Luke C. Moore
Telecommunications-2019
Apco International
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