Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Tamika Whitmore

Cordova,Tennessee

Summary

Hardworking performer bringing 7+ years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures. Versatile and skillful in troubleshooting with top-notch repair knowledge and technical expertise. Accustomed to reviewing highly technical documentation to assess scope and develop repair strategy. Focused, reliable and results-driven with good safety records and attention to detail.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Field Service Technician

Nilfisk-Advance
05.2022 - Current
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Followed safety procedures to avoid injuries in field.
  • Operated hand tools and power equipment according to company safety procedures.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
  • Established positive customer relationships by providing punctual, cost-effective solutions.
  • Discussed and recommended service options with customers and explained costs involved.
  • Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
  • Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
  • Maintained company field response vehicle stocked with repair and replacement parts.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Tested systems, noting issues and completing preventive maintenance.
  • Worked with diverse types of weather and ground conditions.

Maintenance Supervisor/ Lead

Durham School Services
03.2017 - 04.2021
  • Improved PM percentages by 20% within 30 days
  • Decreased the down asset list by 30% within 30 days
  • Established a different protocol with Techs to allow for better turn around and efficiency
  • Oversaw employee training, coaching, employee performance, and disciplinary actions as needed
  • Communicate between departments and create spreadsheets and reports as necessary
  • Implement 5S and use LSS training to manage time and productivity
  • Performed audits of PM services
  • Coordinated preventative maintenance schedules, verifying equipment safety and function.
  • Analyzed and identified equipment failure root causes and initiated correction actions.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Increased productivity by reducing downtime, budgeting effectively, allocating tasks, and maintaining high standards of safety and work quality.
  • Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
  • Kept track of equipment, inventories, and system upgrades in order to prepare and present detailed reports to upper management.
  • Supervised 8 employees and scheduled shifts.
  • Paid close attention to guidelines, specifications, and detailed instructions to continuously adhere to strict operational and maintenance regulations.
  • Provided guidance to management regarding project bids for onsite improvements.
  • Monitored employee work tasks while installing, aligning, and balancing new equipment for projects.
  • Procured pricing information from various vendors to support cost-effective purchasing.
  • Tracked and managed department costs for good budget adherence.
  • Tracked and progressed maintenance requests in CMMS systems to meet schedules.
  • Created and maintained daily and weekly reports for upper management.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
  • Monitored product quality and communicated necessary improvements to site superintendent.

Quality Engineer

Comp Cams
08.2015 - 11.2017
  • Contributed to root cause analysis to determine core reason for failures and errors.
  • Performed quality inspections and drafted reports to detail non-conforming material issues.
  • Coordinated with quality control staff to complete inspections.
  • Supported quality team members during corrective action updates.
  • Partnered with senior management to analyze issues and find appropriate solutions.
  • Led problem-solving activities to quickly identify and permanently resolve quality and productivity issues.
  • Facilitated process improvements to successfully decrease errors.
  • Reported on non-compliance issues and other negative factors discovered during production.
  • Developed action plan for company certification using ISO 9000 standard knowledge.
  • Escalated concerns about project and process quality, referring discovered issues to engineering manager for correction.
  • Maintained compliance with industry standards and regulatory compliance during managed projects.
  • Analyzed and interpreted data to identify trends and recommend improvements.
  • Analyzed and interpreted customer requirements to develop engineering solutions.

Quality Training Coordinator

Covidien
09.2012 - 12.2014
  • Site Director for Compliance Wire
  • Lean Six Sigma Yellow Belt
  • Created and Implemented Compliance Wire in the DC
  • Lead Kaizen and 6S projects
  • Created and maintained detailed training records and reports for management review.
  • Coordinated with department leaders to identify training needs and develop targeted solutions.
  • Produced training manuals, presentations and resources for enhanced learning.
  • Worked with central management to identify, plan, align, and address training needs.
  • Scheduled and coordinated training sessions, including booking facilities and arranging catering.
  • Developed and executed strategies to improve training program performance.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Verified training program compliance with applicable laws and regulations.
  • Selected, developed and delivered classroom and online training materials to meet program needs.
  • Provided coaching and mentoring to employees.
  • Trained and mentored all new personnel hired to fulfill various roles.
  • Analyzed and evaluated training effectiveness and program outcomes.

Assistant Coach

Women’s National Basketball Association
05.2013 - 09.2013
  • Collaborated with head coach to develop and maintain team schedule and practices to enhance preparedness.
  • Developed strong relationship with players to assist in reaching goals, build trust and rapport.
  • Promoted good sportsmanship with competing teams on- and off-field.
  • Observed athletes during practice and game situations to assess performance and provide tips for improvement.
  • Advised head coach on discipline, performance, and other decision-making areas.
  • Assisted in creating and executing practice plans for athletes to help reach highest potential.
  • Developed and implemented training drills to improve team cohesiveness and performance.
  • Established clear benchmarks for performance and monitored individual and team progress.
  • Managed drills and fitness circuits to bolster athletes' coordination and performance levels.

Player

Women’s National Basketball Association
05.1999 - 05.2011
  • Strategically researched and studied various materials to understand opponents and competitive advantages.
  • Developed and maintained close association with various coaches and athletic personnel and attended meetings to further develop and promote tournaments.
  • Maintained drive and determination to obtain personal and team objectives and goals.
  • Achieved lifelong aspiration through proven work ethic, dedication and visualization.
  • Volunteered at local charity events, in addition to attending social engagements and public speaking events.
  • Utilized physical resilience and mental fortitude to earn roster spot on [Type] team.
  • Managed full-time sports career while simultaneously finishing undergraduate studies.
  • Exhibited excellent teamwork and strong work ethic by promoting camaraderie.
  • Demonstrated strong leadership and communication skills, effectively motivating and encouraging peers.
  • Attended all practices, meetings, and workouts on time.
  • Collaborated with coaches, nutritionists and physiotherapists to support continuous improvement.
  • Managed time effectively while traveling for games, attending practice, and going to classes.
  • Followed comprehensive nutrition plan to optimize performance and meet dietary goals.
  • Utilized advanced data analysis techniques to optimize performance.
  • Competed in multiple state and regional competitions, achieving top results.

Apprentice

Lindberg Maintenance Shop
05.1992 - 05.1998
  • Learned Valuable Skill Set pertaining to Auto Mechanics
  • Conceptualize time frames and organization
  • Responsibilities:
  • Maintain a Clean and Organize work area
  • Perform Minor Maintenance on Vehicles and Small Engines
  • Prepared worksite by setting up required tools and supplies.
  • Honed strong communication, problem-solving and organizational skills while completing tasks and working with team.
  • Developed keen eye for detail and commitment to producing quality craftsmanship.
  • Gained proficiency in reading and interpreting blueprints and schematics.
  • Provided excellent customer service and answered questions related to project timelines and costs.

Education

Associate of Applied Science - Diesel Technology

Vatterott Career College
Memphis, TN
12.2016

Bachelor of Science - Exercise and Sport Sciences

University of Memphis
Memphis, TN
05.1999

High School Diploma -

Tupelo High School
Tupelo, MS
05.1995

Skills

  • Management Skills
  • Communication Skills
  • Analytical Skills
  • Organizational Skills
  • Comprehension Skills
  • Team Work Oriented
  • J Pro
  • MS Office, Excel, PPT, Outlook
  • Root Cause Analysis
  • Lean Six sigma Yellow Belt
  • 6S Safety Training
  • Forklift Certified
  • Leadership Skills
  • Cummins Insight
  • Social Perceptiveness
  • Device Calibration
  • Operational Efficiency and Safety
  • Technical Analysis
  • Coordination and Teamwork
  • Preventative Maintenance
  • Reading Comprehension
  • Equipment Knowledge
  • Technical Support
  • Multiple Priorities Management
  • Repair Auditing
  • Valid Driver's License
  • Equipment Oversight
  • Installation and Repair

Affiliations

I am a Diesel Technician/Lead at Durham School Services. I have 6+ years of experience servicing, repairing, and replacing parts on everything from construction equipment to OTR trucks. I also have 10+ years of Management Experience. I’m a self-starter and motivator. I believe that team work is what it takes to achieve the end result. My previous background as a Quality Training Coordinator, Supervisor, Entrepreneur, and a Professional Athlete has prepared me for opportunities in management and has taught me to be pro-active and well prepared. They have enabled me to expand on my leadership capabilities, understand the bottom-line, implement strategies, understand people, and how to evolve into positive change.

Certification

  • CME - Certified Maintenance Employee

Timeline

Field Service Technician

Nilfisk-Advance
05.2022 - Current

Maintenance Supervisor/ Lead

Durham School Services
03.2017 - 04.2021

Quality Engineer

Comp Cams
08.2015 - 11.2017

Assistant Coach

Women’s National Basketball Association
05.2013 - 09.2013

Quality Training Coordinator

Covidien
09.2012 - 12.2014

Player

Women’s National Basketball Association
05.1999 - 05.2011

Apprentice

Lindberg Maintenance Shop
05.1992 - 05.1998

Associate of Applied Science - Diesel Technology

Vatterott Career College

Bachelor of Science - Exercise and Sport Sciences

University of Memphis

High School Diploma -

Tupelo High School

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Tamika Whitmore