Tamika Williams
Customer Care Represenative
Evansville,United States
Summary
Diligent Customer Support Specialist brings experience meeting customer needs in telecommuting environments. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offers empathy, reliability and enthusiasm for satisfying customers.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
Commercial Cleaner
Express Personnel Services
Evansville, Indiana
03.2019 - 04.2020
- Organized and used industrial cleaning products following strict safety procedures.
- Maintained clean, neat and professional entrances.
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- Cleaned building floors by sweeping, mopping and scrubbing floors.
- Kept building entryway glass clean and polished for professional presentation.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Adhered to company policies for appearance, thoroughness and facility security.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
Customer Service Representative
Optum, UnitedHealth Group
Orlando, FL
12.2016 - 10.2018
- Assessed caller accounts to determine [Type] benefits, identify service needs and resolve issues.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Cross-trained and provided back up for customer service managers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Customer Support Specialist
Waste Managment
Orlando, FL
01.2013 - 11.2016
- Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Education
High School Diploma -
Cornerstone Christian Correspondence
Townsend, GA 01.2006 - 02.2007
Skills
Creative problem solving
Order fulfillment
CRM
Service standard compliance
Professional telephone demeanor
Complaint resolution
Timeline
Commercial Cleaner
Express Personnel Services
03.2019 - 04.2020
Customer Service Representative
Optum, UnitedHealth Group
12.2016 - 10.2018
Customer Support Specialist
Waste Managment
01.2013 - 11.2016
High School Diploma -
Cornerstone Christian Correspondence
01.2006 - 02.2007