Tamika Willis
Houston,TX
Summary
Dedicated professional seeking a role that utilizes acquired skills and promotes continuous learning. Committed to leveraging expertise and expanding knowledge to deliver exceptional performance.
Overview
17
17
years of professional experience
Work History
Customer Service Representatives
Walmart
03.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Intake Worker
Central Arkansas Development Council
01.2019 - 03.2022
- Enhanced client satisfaction by conducting thorough intake interviews and gathering accurate information.
- Developed strong rapport with clients from diverse backgrounds through cultural sensitivity and respect during the intake process.
- Collaborated with case managers to ensure seamless handover of client information after the intake process, expediting service delivery and improving overall outcomes.
- Managed high-pressure situations effectively while working under tight deadlines during busy periods in the intake department, prioritizing tasks efficiently without compromising quality of service.
Customer Service Representative
Harte Hanks
01.2016 - 05.2018
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Documented and detailed calls and complaints using call center's CRM database.
Child Support Specialist
Child Support Enforcement
11.2013 - 08.2015
- Duties included investigating and analyzing child support cases and initiates appropriate actions to establish maintain and enforce support payments, as well as enforcing medical support court orders to promote family wellbeing and self-sufficiency
- Obtains verifies and reviews information from non-custodial and custodial parents, employers, courts attorneys, and others to enforce court orders and medical insurance
- Also had to enter information after reviewing files and mail daily into the computer, as well as mailing out necessary correspondence
- Collaborated with legal professionals to prepare court documents and present evidence supporting child support orders during hearings.
Residential Direct Care Instructor
Opportunities Inc.
06.2013 - 11.2013
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
- Continuously updated personal knowledge within the direct care field through regular training sessions and workshops to ensure optimal care for each patient.
Office Manager
Southern Arkansas University - Magnolia
01.2008 - 02.2013
- Created a welcoming office environment by maintaining clean, organized spaces for staff use.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Ensured timely completion of projects by creating detailed schedules and monitoring progress throughout each phase.
Education
Bachelor's - Business Management
Southern Arkansas University - Magnolia
Magnolia, AR12.2009
Associates - Business Administration
Southern Arkansas University - Magnolia
Magnolia, AR05.1999
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representatives
Walmart
03.2022 - Current
Intake Worker
Central Arkansas Development Council
01.2019 - 03.2022
Customer Service Representative
Harte Hanks
01.2016 - 05.2018
Child Support Specialist
Child Support Enforcement
11.2013 - 08.2015
Residential Direct Care Instructor
Opportunities Inc.
06.2013 - 11.2013
Office Manager
Southern Arkansas University - Magnolia
01.2008 - 02.2013
Associates - Business Administration
Southern Arkansas University - Magnolia
Bachelor's - Business Management
Southern Arkansas University - Magnolia