Tamika Wilson
Customer Service
Birmingham,AL
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 20 years of relevant work experience to the team.
Overview
19
19
years of professional experience
Work History
Chat Support Specialist
Fetch Rewards
Remote
1 2022 - 03.2023
- Streamlined chat support processes for increased efficiency and reduced response time.
- Maintained detailed records of customer interactions, ensuring smooth handoffs between shifts or escalation when necessary.
- Collaborated with team members to improve overall performance, sharing best practices and addressing challenges together.
- Provided constructive suggestions on how to enhance user interface design based on customer feedback received during chat sessions
Customer Service Representative Trainee
T-Mobile
Birmingham, AL
06.2017 - 06.2021
- Implemented new customer outreach initiatives, resulting in increased sales opportunities and overall revenue growth.
- Utilized troubleshooting skills to diagnose and address technical issues for customers, leading to quick resolutions.
- Developed strong relationships with customers, resulting in increased loyalty and retention rates.
- Managed high call volumes while maintaining a professional demeanor and providing exceptional service to clients
Healthcare Customer Service Representative
Cigna
Birmingham, AL
09.2020 - 03.2021
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
Medical Appointment Scheduler
MPF Federal
Remote
04.2019 - 06.2019
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided exceptional customer service to patients, addressing inquiries and resolving issues related to scheduling or billing concerns.
- Participated in ongoing training opportunities to stay current on industry trends, best practices, and new technologies related to appointment scheduling processes
- Streamlined appointment booking process for increased clinic efficiency and customer satisfaction
Airport Security Screener
TSA
Birmingham, AL
12.2003 - 09.2014
- Maintained secure and orderly environment at checkpoints, ensuring proper queuing and adherence to airport security guidelines.
- Served as a liaison between airport personnel, airline staff, law enforcement agencies, and federal authorities when addressing security matters or incidents.
- Conducted carry-on and checked baggage searches to locate prohibited items such as weapons.
- Demonstrated professionalism under pressure by maintaining composure during high-traffic periods or tense situations with passengers who were uncooperative or agitated
Education
GED -
University of Alabama At Birmingham
Birmingham, AL 05.2001 -
Skills
Appointment Scheduling
Medical billing knowledge
Follow-up skills
Insurance Verification
Quality Assurance
Medical Billing
Timeline
Healthcare Customer Service Representative
Cigna
09.2020 - 03.2021
Medical Appointment Scheduler
MPF Federal
04.2019 - 06.2019
Customer Service Representative Trainee
T-Mobile
06.2017 - 06.2021
Airport Security Screener
TSA
12.2003 - 09.2014
GED -
University of Alabama At Birmingham
05.2001 -
Chat Support Specialist
Fetch Rewards
1 2022 - 03.2023