Tamika Wilson
Houston
Summary
Hardworking restaurant manager with several years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Whataburger Corporate
Houston
06.2022 - 01.2026
- Managed daily operations to ensure smooth restaurant functionality.
- Trained and supervised staff on service standards and procedures.
- Implemented inventory control processes to optimize supply management.
- Developed schedules to ensure adequate staffing during peak hours.
- Coordinated with suppliers for timely delivery of food and supplies.
- Resolved customer complaints to maintain high satisfaction levels.
- Monitored compliance with health and safety regulations regularly.
- Conducted performance evaluations to support employee development initiatives.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
Front Desk Agent
Homewood Suites
Houston
05.2015 - 08.2017
- Greeted guests warmly and checked them into the hotel efficiently.
- Managed reservations and ensured accurate guest information in the system.
- Assisted guests with inquiries and provided local area recommendations.
General Manager
Sonic
Colorado Springs
03.2010 - 05.2015
- Directed daily operations to ensure efficient service delivery and customer satisfaction.
- Managed staff scheduling to optimize team performance and meet business needs.
- Implemented training programs for new employees on operational procedures and customer service.
- Oversaw inventory management to maintain optimal stock levels and minimize waste.
- Collaborated with corporate teams to align local strategies with company goals and initiatives.
- Enhanced store layout and product placement for improved customer engagement and sales flow.
- Monitored financial performance to control costs and drive profitability within the location.
- Facilitated team meetings to communicate updates, address challenges, and motivate staff effectively.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Project Manager
Initial Security
Houston
05.2002 - 05.2006
- Led project planning and execution for security system installations.
- Coordinated with clients to assess security needs and develop tailored solutions.
- Managed cross-functional teams to ensure timely project delivery and compliance.
Education
Hastings Senior High
Houston, TexasCertification
Serve safe certified
Timeline
Restaurant Manager
Whataburger Corporate
06.2022 - 01.2026
Front Desk Agent
Homewood Suites
05.2015 - 08.2017
General Manager
Sonic
03.2010 - 05.2015
Project Manager
Initial Security
05.2002 - 05.2006
Hastings Senior High