Tamika Woods
Waxahachie,TX
Summary
Multitasking Bankruptcy Specialist with eye on deadlines and commitment to building professional relationships with attorneys, bankruptcy court personnel and trustees. Highly respectful employee with over 10 years of guaranteeing data integrity and confidentiality while handling customer calls with patience. Remaining composed in all types of difficult situations.
Overview
13
13
years of professional experience
Work History
Bankruptcy Specialist /Legal Regulatory Compliance Specialist
Crescent Bank And Trust
06.2022 - 09.2023
- Collaborated with attorneys and other legal personnel on bankruptcy documentation reviews, making necessary corrections.
- Filed documents with bankruptcy courts within expected timeframes to prevent delays.
- Developed professional relationships with bankruptcy attorneys, trustees, other legal counsel and bankruptcy court personnel.
- Appropriately followed up with attorneys and bankruptcy trustees to avoid bankruptcy delinquencies.
Mortgage Loan Processor
Bank Of Oklahoma
10.2020 - 06.2022
- Handled any conditions sent from underwriting departments.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Set up and completed loan submission packages.
- Communicated with originator and applicant concerning progress of loan file.
- Analyzed borrower credit reports and income statements to verify accuracy.
- Coordinated closing process with attorneys, title companies, and government clerks.
Immigration Assistant
Berry, Appleman & Leiden LLP
05.2019 - 08.2020
- Conducted client intake interviews to determine client service need and eligibility.
- Assisted clients with immigration application completion to improve timeliness of case review and disposition.
- Contributed to client case file preparation and verified inclusion of required documentation.
- Interacted with telephone callers and answered questions about immigration attorneys' services.
- Served as legal team's liaison with other immigration-related service providers to improve quality of client services.
- Developed comprehensive client case list and performed file maintenance to promote accuracy and information compliance.
- Monitored immigration law developments and procedural changes to improve client service quality and case outcomes.
Settlement Specialist
Scott & Associates
12.2017 - 05.2019
- Advised parties on dispute resolution processes, policies and procedures, helping disputants make informed choices.
- Prepared written opinions or decisions regarding cases.
- Formulated focused and individualized resolutions aimed to peacefully settle disputes.
- Devised and implemented dispute resolution processes for companies, enabling fast resolution of disputes.
- Reviewed legal documents and contracts to determine potential conflicts and disputes.
- Used mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives and to guide parties toward mutual agreement.
SPOC Manager
Ditech Financial
10.2014 - 11.2017
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Researched accounts and completed due diligence to resolve collection problems.
- Supervised staff of collectors, monitoring phone calls and letters.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Created daily and weekly cash reports for accounting management.
- Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
Liaison Representative
Innovate Auto Finance
09.2013 - 10.2014
- Facilitated communication between dealership and company parties.
- Obtained, verified and distributed dealership and company reports.
- Analyzed data to assess and report on identifiable and relevant trends.
- Coordinated dealership and company paperwork in accurate and orderly fashion.
- Liaised between internal departments and external partners to promote efficient communication and collaboration.
- Facilitated meetings and conferences between various parties, enabling better collaboration and efficient decision-making.
Collections Specialist
Bank Of America
02.2012 - 09.2013
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
Bank Teller
Wells Fargo
02.2011 - 02.2012
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Reconciled cash drawer and resolved discrepancies.
Education
Bachelor of Science - Police Science
The University of Texas At Arlington
Arlington, TX05.2012
Skills
- Telephone Etiquette
- Documentation Processing
- Written and Verbal Communication
- Compliance Assurance
- Attorney Interactions
- Data Entry
- Bankrupt Accounts Monitoring
- Correspondence and Legal Forms
- Legal Research
- Effective Multitasking
- Database Searching
- Document Preparation
Timeline
Bankruptcy Specialist /Legal Regulatory Compliance Specialist
Crescent Bank And Trust
06.2022 - 09.2023
Mortgage Loan Processor
Bank Of Oklahoma
10.2020 - 06.2022
Immigration Assistant
Berry, Appleman & Leiden LLP
05.2019 - 08.2020
Settlement Specialist
Scott & Associates
12.2017 - 05.2019
SPOC Manager
Ditech Financial
10.2014 - 11.2017
Liaison Representative
Innovate Auto Finance
09.2013 - 10.2014
Collections Specialist
Bank Of America
02.2012 - 09.2013
Bank Teller
Wells Fargo
02.2011 - 02.2012
Bachelor of Science - Police Science
The University of Texas At Arlington
Similar Profiles
Lorraine DiazLorraine Diaz
Repossession Agent at Crescent Bank & TrustRepossession Agent at Crescent Bank & Trust
Usman AzizUsman Aziz
Purchase Executive at Crescent Educational TrustPurchase Executive at Crescent Educational Trust
Sheridan McAlpinSheridan McAlpin
Collections Agent at Crescent BankCollections Agent at Crescent Bank