Tamika Woodward
Washington,DC
Summary
Experienced [Desired Position] with a solid background in providing excellent customer service and support. Skilled in handling customer inquiries and efficiently resolving issues, consistently maintaining high satisfaction levels. Demonstrating effective communication and problem-solving abilities in fast-paced environments, well-prepared for this role as a customer service professional. Proven track record of delivering high-quality support and assistance, able to manage customer interactions and promptly resolve issues for a positive experience. Recognized for being a reliable team player who easily adapts to changing needs and consistently achieves results. Proficient in communication, problem-solving, and maintaining customer satisfaction, setting me apart in delivering exceptional service.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Sales and Service Associate
Untied States Postal Service
10.2021 - Current
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Collaborated with team members to streamline processes and improve overall service efficiency.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Developed strong relationships with clients through consistent communication and excellent service delivery.
- Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
- Managed client accounts by updating information and processing transactions accurately.
- Provided accurate answers and solutions to customer concerns, inquiries and complaints.
Direct Support Professional
Total Care Services
06.2011 - 08.2021
- Care for individuals or families during periods of incapacitation, family disruption, or convalescence, providing companionship, personal care, or help in adjusting to new lifestyles.
- Administer bedside or personal care, such as ambulation or personal hygiene assistance.
- Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Assisted disabled clients to support independence and well-being.
Food Service Worker
Chartwell Food
01.2014 - 01.2016
- Clean and sanitize work areas, equipment, utensils, dishes, or silverware.
- Take and record temperature of food and food storage areas, such as refrigerators and freezers.
- Prepare a variety of foods, such as meats, vegetables, or desserts, according to customers' orders or supervisors' instructions, following approved procedures for DCPS.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Learned other teammates' work tasks to train as backup.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Set up and broke down food service lines quickly to maintain service flow.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
- Contributed to menu development, incorporating seasonal ingredients and customer feedback.
- Boosted customer satisfaction, promptly addressing and resolving complaints.
- Enhanced customer loyalty, remembering regulars' names and orders.
Direct Support Professional
Regional Caregiver inc
01.2009 - 01.2011
- Perform healthcare-related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or physiotherapists.
- Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Dedicated Aide
DCPS Moten Elementary School
01.2000 - 01.2007
- Observe and evaluate students' performance, behavior, social development, and physical health.
- Prepare materials and classroom for class activities.
- Maintain accurate and complete student records as required by law, district policy, and administrative regulations.
- Establish and enforce rules for behavior and procedures for maintaining order among students.
Education
High school Diploma -
Central High school
capital heights, MD01.1996
Skills
- Customer support
- Patience and tolerance
- Complaint handling
- Quality assurance
- Sales experience
- Cross-selling and upselling
- Stock replenishment
- [Product or service] support
- POS experience
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Resolved product issue through consumer testing.
- Supervised team of [Number] staff members.
Certification
- [Area of certification] Training - [Timeframe]
Languages
English
Full Professional
Timeline
Sales and Service Associate
Untied States Postal Service
10.2021 - Current
Food Service Worker
Chartwell Food
01.2014 - 01.2016
Direct Support Professional
Total Care Services
06.2011 - 08.2021
Direct Support Professional
Regional Caregiver inc
01.2009 - 01.2011
Dedicated Aide
DCPS Moten Elementary School
01.2000 - 01.2007
High school Diploma -
Central High school
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