Tamika Yzaguirre
Katy,TX
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. .
Motivated to learn, grow and excel.
Overview
16
16
years of professional experience
1
1
Certification
Work History
(Promoted ) Community Manager
Regus (IWG,plc)
Houston , Texas
02.2016 - 07.2022
- Managed operations and leasing of upscale community of 99 Executive office suites.
- Configured hardware, devices and software to set up work stations for new clients
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
- Explained charges, fees, terms of sales and service agreements to all new onboarding clients.
- Identified client issues with products or services, investigated causes, and initiated resolutions
- Maintained CRM database (Salesforce with customer updates and report generation.
- Received and processed clients payments, and updated system accounts with latest information.
Senior Community Associate
Regus Management Group
Houston , Texas
01.2010 - 02.2016
- First point of contact for all clients and visitors providing professional and friendly service as well as delivering exceptional first impression.
- Supported our clients by assisting with delivering mail, answering phones, sending their packages, ordering their office supplies, preparing their meeting rooms,
- Served as primary resource assisting clients whether showing clients to meeting rooms, preparing their new office for move-in, troubleshooting basic technical issues, programming phones, or moving furniture to accommodate their office needs
- Demonstrated true passion for customer service by proactively seeking ways to surprise and delight our clients and guests, always going above and beyond
- Contributed to revenue of center by identifying opportunities and actively upselling/cross-selling Regus/IWG products and services.
Administrative Assistant
Silverado Senior Living
Sugar Land, TX
08.2008 - 01.2010
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Kept reception area clean and neat to give visitors positive first impression.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Automotive Finance Manager
Momentum BMW (Southwest)
08.2005 - 07.2007
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Sell financing and other finance and insurance products to customers
- Sell Extended Warranties and all other aftermarket item
- Submit paperwork to and obtain approval from finance sources on all finance deals
- Check all paperwork for correct title, lien information, taxes, etc. Establish and meet monthly objectives
- Verify insurance with customers agents, obtain deposits, verify trade payoffs
Education
Some College (No Degree) - Nursing
Texas Southern University
Houston, TXHigh School Diploma -
Yates High School
Houston, TX06.1994
Skills
- MS Office Suite
- CRM Software (sales force)
- POS Terminal Operations
- Team Leadership
- Problem Anticipation and Resolution
- Flexible and Adaptable
- Conflict Resolution
- Self-Motivated
- Decision Making
- Responsible
- Active Listening
- Organization and Time Management
Certification
- CNP - Certified Notary Public
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Service to others is the rent you pay for your room here on earth.
Muhammad Ali
Timeline
(Promoted ) Community Manager
Regus (IWG,plc)
02.2016 - 07.2022
Senior Community Associate
Regus Management Group
01.2010 - 02.2016
Administrative Assistant
Silverado Senior Living
08.2008 - 01.2010
Automotive Finance Manager
Momentum BMW (Southwest)
08.2005 - 07.2007
Some College (No Degree) - Nursing
Texas Southern University
High School Diploma -
Yates High School
- CNP - Certified Notary Public
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