Tamika Arnold
McDonough,GA
Summary
Dedicated detail oriented and organized administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring over 10 years of relevant work experience to the team in order to contribute to the smooth operation of a busy environment
Overview
11
11
years of professional experience
Work History
Patient Services Representative Trainer
Ankle and Foot Centers of America
05.2022 - Current
- Daily use of Epic
- Greet all patients and visitors
- Enter and update patient demographics
- Collect applicable copays, deductibles and balances
- Demonstrate excellent customer service skills in all interactions
- Train new hires for southern region
- Maintain weekly reports and spreadsheets
- Conflict Resolution
Patient Relation Coordinator
Dental Works
11.2017 - 01.2022
- Daily use of Dentrix
- Schedule appointments according to doctor’s schedule and procedure being performed
- Respond to patient inquiries and ensure positive experiences with each visit
- Communicate with insurance companies to ensure accurate billing
- Provide support by establishing payment arrangements and other financial agreements.
Client Services
Distribution Technology
05.2016 - 04.2017
- Daily use of SE-4 and SAP database
- Maintain and update scheduled orders and other data records
- Attended staff meetings and other training on regular basis
- Respond to customers inquiries
- Accurately record inbound product information i.e
- Lot codes, product number, descriptions etc
- Inventory control, shipping/receiving.
Customer Care Representative
First Billing Services
09.2015 - 04.2016
- Process rent and utility payments for various companies
- Track accounts for refunds through use of spreadsheets
- Initiate pre billing steps to ensure billing accuracy
- Respond to customers email inquiries within 24-48 hours
- Provide training to new hires
- Refer unresolved customer grievances to designated departments for further investigation.
Processing Team Leader
Assurant
01.2013 - 07.2015
- Settle claims according to insurance policy provisions
- Maintain and update customer account records as needed
- Forward suspected fraudulent and questionable claims to appropriate personnel
- Coordinate with supervisor and other personnel to resolve claims and issues not of routine nature
- Assist Supervisors with complex problems for client resolution
- Monitor work queue volumes and reports for approximately 25 while prioritizing work assignments
Education
CPR/BLS -
AMERICAN RED CROSS
CHARLOTTE, NC01.2021
Medical Terminology -
MIAMI VALLEY CTC
DAYTON, OH01.2004
Skills
- Interpreting physician orders
- Claims Handling and Coverage Verification
- Patient confidentiality
- Patient Intake
- Registration and Scheduling
- Communicating to Patients and Families
- Process Improvement
- Phone and Email Etiquette
- Referral Coordination
- Relationship Building
Timeline
Patient Services Representative Trainer
Ankle and Foot Centers of America
05.2022 - Current
Patient Relation Coordinator
Dental Works
11.2017 - 01.2022
Client Services
Distribution Technology
05.2016 - 04.2017
Customer Care Representative
First Billing Services
09.2015 - 04.2016
Processing Team Leader
Assurant
01.2013 - 07.2015
CPR/BLS -
AMERICAN RED CROSS
Medical Terminology -
MIAMI VALLEY CTC
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