Tamika M Glenn

Prevented store losses using awareness, attention to detail and integrity. Computed accurate sales prices for purchase transactions.Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.Expressed appreciation and invited customers to return to the store. Recommended, selected and helped locate merchandise based on customer needs and desires.

Provided patients and families with emotional support and instruction in areas such as infant care, preparing healthy meals, independent living, and adaptation to disability and illness. Performed a variety of duties as requested by client, such as obtaining household supplies and running errands. Entertained, conversed with, and read aloud to patients to keep them mentally healthy and alert. Accompanied clients to doctors' offices and on other trips outside the home, providing transportation, assistance and companionship.

Checked to ensure that appropriate changes were made to resolve customers' problems. Recommended improvements in products, packaging, shipping, service, and billing methods and procedures in order to prevent future problems. Resolved customers' service and billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

Planned, purchased, prepared, and served meals to patients and other family members, according to prescribed diets. Changed bed linens, washed and ironed patients' laundry, and cleaned patients' quarters. Maintained records of patient care, condition, progress, and problems in order to report and discuss observations with a supervisor and case manager. Checked patients' pulse, temperature and respiration. Provided patients with help moving in and out of beds, baths, wheelchairs and automobiles, and with dressing and grooming.

Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Recommended improvements in products, packaging, shipping, service, and billing methods and procedures in order to prevent future problems. Reviewed claims adjustments with dealers, examining parts claimed to be defective and approving and disapproving dealers' claims.

Contacted customers in order to respond to votes about the campaign that was occurring. Successfully handled outbound calls. Kept record of votes.