TAMIKA Y. SMITH
Suwanee,MI
Summary
KEY ACCOMPLISHMENTS Astute business professional with nearly 15 years in the mortgage servicing and real estate industry seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Proven track record of innovatively revamping and strengthening company workflow processes. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand by assisting in simplifying procedures to maximize efficiency and accuracy of pertinent information. Willingness to take on added responsibilities to meet team goals also makes a great candidate for any position.
Overview
11
11
years of professional experience
Work History
FIDELITY NATIONAL FINANCIAL Foreclosure Specialist II
LOANCARE
10.2021 - Current
- Proven ability to monitor and track loans in foreclosure status to ensure timelines and guidelines are adhered to from first legal action to marketable title
- Review, research and resolve problematic issues raised during foreclosure process
- Audit claims folders prepared by offshore team
- Responsible for updating and maintaining accurate records, follow ups, appraisals and BPO’s
- Calculate bidding instructions for nationwide foreclosure sales
- Ensure accounts are properly documented with actions taken, correspondence, and explanation of controllable vs non controllable delays
- Exceeded goals through effective task prioritization and great work ethic
Contractor
PRIMERICA
04.2021 - 10.2021
- Provided support to loan officer by obtaining and reviewing necessary documentation in a timely manner, including income and employment verification, bank statements and mortgage statements, appraisals, credit reports, and lien searches
- Familiarize myself with loan process and necessary administrative duties
- Upheld complete confidentiality of all submitted information according to release guidelines
Senior Foreclosure Auction Services Specialist
ALTISOURCE SOLUTIONS S.A
01.2019 - 01.2021
- Prepared bidding instructions and submitted to senior manager for review and approval before sending to auctioneer
- Entered initial bid amounts, total debt, type of bid, and results of sales into Equator, a default management software
- Used strong time management skills and communications skills to ensure all properties were assigned and listed before deadlines
- Managed property listings with Fannie Mae and Carrington Mortgage Services' FHA and USDA loans in nearly 20 states
- Trained new specialists, assigned daily roles and responsibilities while cultivating positive relationships.
- Identified issues, analyzed information and provided solutions to problems
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
Foreclosure Auction Services Specialist
ALTISOURCE SOLUTIONS S.A
01.2018 - 01.2019
- Reviewed appraisals and public records, including county tax assessor's websites in order to obtain property details
- Ordered marketing photos/retrieved property photos from MCS360 then uploaded to auction site
- Managed property listings with Fannie Mae and Carrington Mortgage Services' FHA and USDA loans in over 15 states
- Participated in team-building activities to enhance working relationships
- Promoted to Senior Foreclosure Auction Services Specialist.
Short Sales Asset Manager
ALTISOURCE SOLUTIONS S.A
01.2017 - 01.2018
- Coordinated communication with listing agents and homeowners to obtain preliminary documentation required to navigate origination of short sale processes, assisted in marketing properties
- Accountable for maintaining compliance measures for portfolio of 40-50 properties with Fortune 500
- Company
- Developed rapport, solid relationships and effective communication with investors, agents, attorneys, and title departments to process short sale approval requests to lender within service timelines
- Collected and reviewed documents, marketing details, multiple listing service (MLS) sheets, contracts, settlement statements, and agreements to ensure accuracy and timely completion
- Promoted to Foreclosure Auction Services Specialist.
Sales Enrollment Coordinator
ALTISOURCE SOLUTIONS S.A Short
01.2016 - 01.2017
- Collaborated with management to create Standard Operating Procedures (SOP) and Key Performance Indicators (KPI) for Short Sales Team
- Performed extensive service testing on Resware, Hubzu and Equator applications to ensure programs worked together cohesively and complied with conditions of the Short Sales Program
- Aided the Listing Quality team with evaluating and creating precise property descriptions for Hubzu.com
- Promoted to Short Sales Asset Manager.
Default Management Specialist
ALTISOURCE SOLUTIONS S.A
08.2013 - 01.2016
- Meticulously assessed, prepared, and filed legal documents with 99% accuracy rate, adhering to time restraints
- Processed incoming mail, publications, invoices, and court documents
- Assisted offshore team as needed to expedite priority execution of documents
- Responsible for reviewing HUD deeds and transmitting them for recording in a timely manner
- Collaborated with team members to achieve target results
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Promoted to Short Sales Enrollment Coordinator
Mortgage QA Analyst/Auditor
WELLS FARGO
Atlanta, GA
03.2011 - 02.2013
- Reviewed loan documentation, exceptions, and files to determine if programs, processes, and documentation complied with internal company requirements, insurer guidelines, investor requirements, and/or government regulations for Loss Control Technology Services Solutions Group
- Ensured corrective action on exceptions and problems were identified, data was input accurately, and proper procedures were followed
- Developed and applied basic audit skills while performing audits of mortgage servicing activities and identifying audit findings
Education
Bachelor of Arts - Business Administration/Accounting
Associates of Applied Business - Management, Business Management /Accounting
Cuyahoga Community College
OhioSkills
Asset Managementundefined
Timeline
FIDELITY NATIONAL FINANCIAL Foreclosure Specialist II
LOANCARE
10.2021 - Current
Contractor
PRIMERICA
04.2021 - 10.2021
Senior Foreclosure Auction Services Specialist
ALTISOURCE SOLUTIONS S.A
01.2019 - 01.2021
Foreclosure Auction Services Specialist
ALTISOURCE SOLUTIONS S.A
01.2018 - 01.2019
Short Sales Asset Manager
ALTISOURCE SOLUTIONS S.A
01.2017 - 01.2018
Sales Enrollment Coordinator
ALTISOURCE SOLUTIONS S.A Short
01.2016 - 01.2017
Default Management Specialist
ALTISOURCE SOLUTIONS S.A
08.2013 - 01.2016
Mortgage QA Analyst/Auditor
WELLS FARGO
03.2011 - 02.2013
Bachelor of Arts - Business Administration/Accounting
Associates of Applied Business - Management, Business Management /Accounting
Cuyahoga Community College
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