Ground & Airport Operations Crewmember
JetBlue Airways
2015 - 2025
- Ensured compliance with FAA, TSA, and company safety standards for ground and gate operations.
- Coordinated aircraft loading/unloading, baggage handling, and cargo logistics to achieve on-time departures.
- Delivered professional customer service, assisting customers with check-in, gate procedures, and baggage issues.
- Assisted passengers with flight reservations, ticket purchases, cancellations, and schedule modifications.
- Utilized Gate Management System (GMS) to enhance scheduling and operational efficiency.
- Recognized for high customer satisfaction scores while supporting team objectives.
- Contacted customers regarding delayed, damaged, or misplaced baggage to provide updates and coordinate delivery.
- Processed and reviewed import/export documentation for cargo shipments, ensuring accurate data entry.