Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tamikka Smith

Montgomery

Summary

Detail-oriented and team-oriented Quality Specialist candidate with over 16 years of progressive experience in healthcare, including roles as on Office Manager and Respiratory Therapist. Skilled in auditing claims, identifying errors, and correcting documentation to ensure the accuracy of medical and insurance records. Proficient in interpreting complex healthcare documents and maintaining compliance with organizational standards. Known for strong communication, attention to detail, and the ability to lead and support teams with minimal supervision. Passionate about improving operational efficiency and patient outcomes through data accuracy and quality improvement.

Overview

7
7
years of professional experience

Work History

Office Director

Veterans 1st Healthcare and Evaluation Center
Pattaya
12.2023 - 05.2025
  • Developed and implemented strategies to increase office efficiency, staff productivity, and customer satisfaction.
  • Monitored employee attendance records; addressed any issues concerning tardiness or absenteeism promptly according to established disciplinary procedures set forth by human resources department.
  • Oversaw daily administrative operations and coordinated staff to ensure seamless clinic workflows.
  • Conducted internal audits of patient records and insurance claims to ensure data accuracy.
  • Corrected discrepancies in documentation, reducing claim denials, and improving reimbursements.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Trained and supervised office staff on compliance procedures and electronic health record (EHR) systems.
  • Managed scheduling, inventory, and communications while upholding high-quality service standards.

Respiratory Therapist

Baptist Medical Center
Montgomery
04.2018 - 12.2023
  • Collaborated with interdisciplinary team members to ensure optimal patient care was achieved.
  • Provided education to patients regarding lifestyle changes that may help improve their condition.
  • Assessed patient's response to therapeutic interventions by observing physical conditions or interpreting test results.
  • Evaluated patient's need for additional resources such as home health services or durable medical equipment.
  • Documented clinical data with precision contributing to accurate claim submissions and treatment records.
  • Participated in quality improvement initiatives, supporting efforts to improve patient safety and care standards.
  • Delivered respiratory care and treatment plans in accordance with physician orders and patient needs.
  • Assisted in training staff on documentation standards and equipment usage.

Education

Masters Healthcare Administration (MHA) - Healthcare Administration

Franklin University
Columbus, OH
12-2019

Bachelor of Science - Organizational Management

Bluffton University
Bluffton, OH
05-2016

Associate of Applied Science - Respiratory Therapy

Rhodes State College
Lima, OH
06-2002

Skills

  • Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Reporting and data entry system
  • Customer service
  • Team collaboration
  • Problem solving
  • Data analysis
  • Inventory management
  • Conflict resolution
  • Human resources management
  • Budgetary planning
  • Clear oral/written communication
  • Travel coordination
  • Electronic health records

References

References available upon request.

Timeline

Office Director

Veterans 1st Healthcare and Evaluation Center
12.2023 - 05.2025

Respiratory Therapist

Baptist Medical Center
04.2018 - 12.2023

Masters Healthcare Administration (MHA) - Healthcare Administration

Franklin University

Bachelor of Science - Organizational Management

Bluffton University

Associate of Applied Science - Respiratory Therapy

Rhodes State College

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