Tamikkia O’Neal

• Conducted random, unannounced inspections to ensure secure handling of controlled substances.
• Verified accuracy of controlled substance inventories, aligning quantities with records.
• Ensured compliance with requirements for handling, storage, administration, and waste disposal of controlled substances.
• Monitored provider orders and prescriptions to maintain adherence to regulations.

Engaged Veterans through MyHealtheVet, VetLink, VAOS, and phone communications.

Managed health insurance verification and updated records in Insurance Capture Buffer system.

Utilized advanced medical terminology knowledge to navigate clinical flow processes across clinics and specialties.

Documented medical information in patient charts to ensure accuracy and compliance.

Scheduled appointments while maintaining comprehensive patient records.

• Maintained current knowledge of legal requirements for information release processes.
• Ensured completion of proper documentation prior to record release.
• Processed patient information requests in compliance with HIPAA and state laws.
• Reviewed medical records to identify materials for photocopying, printing, or electronic media.
• Scanned documents into electronic health record system for tracking purposes.
• Provided timely responses to inquiries from patients, providers, and attorneys regarding record status.
• Utilized computer software to retrieve necessary data from databases.
• Managed medical-legal releases related to Third Party Liability Workman's Compensation and subpoenas.

• Provided Insurance/Medicaid enrollment and coverage application assistance through the NYC State of Health (ACA).
• Insurance verification and patient registration for the Women’s Health.

• Updated and organized medical records, including electronic health records (EHR).
• Collected, posted, and managed patient account payments, and prepared and submitted claims forms to insurance companies and other third-party payers.
• Completed and submitted insurance claims, Processes workers compensation claims and Medicare claims.
• Assigned ICD-9 and ICD-10 codes; enter diagnosis codes and patient information into billing software.

• Effectively communicated with customers and partner departments in a courteous and professional manner.
• Worked flexible hours and supported night or weekend work as needed.
• Managed large amounts of inbound and outbound calls in a timely manner.
• Identified customers’ needs, clarified information, researched every issue and provided a solution.