Tamiko Brank
Concord,NC
Summary
Trustworthy and attentive professional with excellent customer service skills and solid pharmacy technician training and experiences seeking career advancement opportunities in the healthcare industry, demonstrates extensive knowledge of the principles and processes for providing customer and personal services in a pharmacy setting, promotes sound judgment and superior attention to detail. KEY SKILLS ACQUIRED THROUGH PRACTICAL EXPERIENCE Counter Dispensing Patient Assessment Payment Processing Counting & Pouring Medications Maintaining Patient Records Drug Compatibility Software Preparing Insurance Claim Forms Managing Inventory Computer Software & Data Entry Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walgreens
10.2016 - Current
- Received and filled prescription requests for patients
- Prepared insurance claim forms, maintained patient profiles, answered phones and took inventory of over-the-counter medications
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Preparation of medications for patients
- Receiving and verifying prescriptions
- Pricing and filling of prescriptions
- Obtaining pharmacist's approval
- Completing patient paperwork related to filling of prescription
- Assisting with insurance claims processing
- Stocking and pricing of medications in inventory
- Ensuring availability of drugs by delivering them to patients or facilities
- Maintaining pharmacy's (and its patients' employees) safety by adhering to infection-control
- Procedures, policies and regulations
- Assist in Transfer patient prescription coming in or going out ( non control)
- Assist with immunization
- Designated Hitter for Pharmacy
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Communicated with prescribers' to verify medication dosages, refill authorizations and patient information
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles
- Communicated directly with doctors offices via telephone, fax and email
- Coordinated verification and filling of more than 300+ daily prescriptions in high-volume type 2 pharmacy environment
Designated Hitter
Walgreens
10.2010 - 10.2016
- Counted, pour, measured, mixed and weighed medication
- Received and filled prescription requests for patients
- Help customers at counter and drive-thru
- Payment processing
- Handle telephone calls that do not require personal attention of pharmacist, including those to physicians
- Provides customers with courteous, friendly, fast and efficient service
- Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain check, refunds and exchanges as needed
- Takes customers to OTC aisle when possible to assist in locating products
- Keep counters and shelves clean and well merchandised, take inventory and maintain records
- Checks in and prices merchandise as required or directed by store manager or communicated by shift leader
- Performs duties assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct and checking for possible interactions
- Assist pharmacists in scheduling and maintaining workflow
- Assist with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
- Exhibited excellent teamwork and strong work ethic by promoting camaraderie.
- Applied discipline and sense of responsibility toward all team and personal activities.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Sr. Beauty Advisor
Walgreens
01.2008 - 10.2016
- Build relationships with customers to create a loyal client base
- Keep abreast of latest trends and products
- Participate in monthly meetings to review the newest items coming to the store and learn about customer building techniques
- Maintain an orderly appearance of the register area and keep shelves stocked
- Greet Customer upon arrival
- Demonstrate proper use of makeup and skin care products
- Identify customer needs and recommend cosmetics and skin care products based on their preferences
- Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
- Help clients find products they're looking for in store
- Explain to customers how to use products they're interested in buying
- Advise customers on how to take care of their skin
- Inform customers on prices and special offers
- Replenish stock as needed.
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
Customer Service Advisor(Cashier)
Walgreens
01.2007 - 01.2008
- Receive payment by cash, check, credit cards, vouchers or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Greet customers entering establishments
- Answer customers' questions, and provide information on procedures or policies
- Stock shelves and mark prices on shelves and items
- Engaged in helping customers find products or finding way to help resolve problems
- Answering phone and directing calls to correct department
- Answer customers' questions and get manager if answer does not solve issue
- Maintain clean and tidy checkout areas
- Process returns and check to see if items are damaged
- Redeem stamps and coupons
- Bag, box or wrap packages.
- Handled calls promptly and with courteous professionalism.
- Completed call documentation while speaking with customers.
Education
Some College (No Degree) - Associate of Art
Rowan Cabarrus Community College
Concord, NCSome College (No Degree) - Certified Pharmacy Technician
Ultimate Medical Academy - Clearwater
Clearwater, FLHigh School Diploma -
Northwest Cabarrus High School
05.2002
Skills
- Intravenous Admixture Preparation
- Pharmacy Automation
- Drug Inventory Control
- Cash Register Operations
- Problem-Solving Skills
- Drug Storage Procedures
- Pharmacy Records Management
- Manual and Automated Medication Dispensing
- Updating Medication Histories
- Pharmaceuticals Mixing
- Pharmacy Operations
- FDA and HIPAA Compliance
- Patient confidentiality
- Quality Assurance and Control
- Staff Development
- Prescription Filing
Certification
- CPhT - Certified Pharmacy Technician
- Certification Number: 30177114 ( September 2001-September 2023)
- Licensed Pharmacy Technician In North Carolina
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Certified Pharmacy Technician
Walgreens
10.2016 - Current
Designated Hitter
Walgreens
10.2010 - 10.2016
Sr. Beauty Advisor
Walgreens
01.2008 - 10.2016
Customer Service Advisor(Cashier)
Walgreens
01.2007 - 01.2008
Some College (No Degree) - Associate of Art
Rowan Cabarrus Community College
Some College (No Degree) - Certified Pharmacy Technician
Ultimate Medical Academy - Clearwater
High School Diploma -
Northwest Cabarrus High School
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