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Scheduling System Configuration (New Clients)

• Responsible for system setup and functionality configuration for all new clients (Tiers A-E)
• Ensure that system setup is accurate and ready for customer use according to project plan deadlines and customer requirements, including setup of school information, school employee information and talent information as well as general parameterization of system.
• Document business and system requirements, RACI, and Future State Processes for advanced features such as absence approvals, absence balances, custom reporting, and import/export integrations.

Scheduling System Support/Maintenance (Existing Clients)

• Administer system configuration change requests submitted by existing external and/or internal customers, including initial configuration and ongoing support of advanced features including absence approvals, absence balances, user permissions, and custom reports.
• Provide 2nd level support to existing internal/external customers regarding system issues, functionality questions and/or KE process questions.
• Monitor system performance and escalate system issues with vendor as needed.
• Escalate issues to appropriate internal/external teams as needed.

Data Integrations

• Identify innovative solutions to unique customer requests, such as developing custom reports or system generated automatic processes for file retrieval, etc.
• Lead projects to establish new automated customer data import/export processes, including gathering requirements, making modifications to existing system configuration as needed, supporting testing with vendor and client, and documenting final processes after go live.
• Support established manual and automated customer data import/export processes.
• Escalate issues to appropriate internal/external teams as needed.

Data Analytics and Reporting

• Provide reporting to KE management, field operations and clients on both ad-hoc and regularly scheduled basis.
• Support maintenance of data in KE Information Systems to ensure data is consistent across all systems and integrated platforms including PowerBI.

Internal Training/Documentation

• Design, develop and conduct regular ongoing user training to be delivered as needed via multiple mediums including Teams live meetings, video recordings or in-person demonstrations.
• Develop and maintain all system functionality documentation, including individual customers’ unique processes.

Special Systems Projects

• KE Business Systems Analyst IIs may act in supporting role in technology projects relevant to KE overall, including but not limited to: Maintaining and supporting KE pages on Kelly Web, assisting with construction of custom reporting, assisting with data cleanup projects, etc
• This group will also support any implementations of new Information Technology products or services as KE grows its business portfolio.