Tamiko Cherry
Portsmouth,Virginia
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
6
6
years of professional experience
Work History
Anthem BCBS/Amerigroup
- Handle 70-80 inbound calls per day and deliver outstanding customer service
- Assist the providers and review Claims.
Teacher Assistant
Southwestern Elementary School
03.2023 - Current
- Assist the teacher in the classroom, assist with children with behavioral issues, Filing, make copies, teach the class
Financial Operations Recovery Specialist II
Anthem BCBS/Amerigroup/Amerigroup
10.2021 - 02.2023
- Handle 70-80 inbound calls per day and outbound calls follow-up, Responsible for validation, recovery, and adjustments of claims overpayments.
Customer Care Representative III
Anthem BCBS/Amerigroup
03.2021 - 10.2021
- Handle 70-80 inbound calls per day, deliver outstanding customer service, respond to telephone inquiries, members, and providers to identify the provider needs, and Research member OHI.
Customer Care Representative 1
12.2017 - 04.2019
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Maintained a high level of product knowledge to provide accurate information and customer support.
- Contributed to team success, consistently achieving call center performance metrics.
Education
Associate of Science - Psychology
Tidewater Community College
Portsmouth, VA05.2017
Skills
- Ability to research to resolve discrepancies
- Small Group
- Knowledge of administrative support
- Behavior Management
- Special Needs Students
- Excellent Communication
- Attention to Detail
- Microsoft Word
- Customer Services
Accomplishments
National Society Leadership Success October 16, 2023
Timeline
Teacher Assistant
Southwestern Elementary School
03.2023 - Current
Financial Operations Recovery Specialist II
Anthem BCBS/Amerigroup/Amerigroup
10.2021 - 02.2023
Customer Care Representative III
Anthem BCBS/Amerigroup
03.2021 - 10.2021
Customer Care Representative 1
12.2017 - 04.2019
Anthem BCBS/Amerigroup
Associate of Science - Psychology
Tidewater Community College
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