Tamiko Dallmier
Robinson,IL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
PE Paraprofessional/Substitute Teacher/Paraprofessional
ROE
01.2020 - Current
- Observed individuals or groups of students in variety of settings to maintain safe and positive learning environment
- Liaised one-on-one with learners to provide additional support tailored to specific learning needs
- Kept open and frequent communication with families to provide regular updates on child's academic progress and individualized needs
- Worked with students to promote learning and pro-social development
- Helped feeding and daily living skills to support physical and emotional well-being
- Observed students' performance and recorded relevant data to assess progress
- Collaborated with teachers and specialists to assess student progress
Direct Support Specialist
LEL Home Services
02.2017 - Current
- Maintained entire family's schedule and organized events
- Monitored progress and documented patient health status changes to keep care team updated
- Laundered items, changed sheets and made bed to keep patients' bedroom clean
- Researched community resources and services to provide accessibility and assistance to clients
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning
AmeriCorps Member
Behavioral Health Focus
04.2019 - 10.2019
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Aided staff with employee performance review paperwork and documentation.
- Compiled employee records from individual departments to maintain central files.
- Checked references for potential candidates.
- Created job descriptions on boards for vacant jobs.
- Developed and maintained HR policies and procedures.
Customer Service Associate
Aerotek/Nuance
10.2012 - 06.2013
- Conducted outbound calls to doctors' offices and hospitals to ensure radiology and laboratory reports were retrieved in timely manner, within hospital guidelines
- Set up Oracle tickets as needed for site repairs to reduce errors so manual data entry would not be necessary
- Maintained current contact information for doctor's/hospitals to improve productivity and allow doctors to start patient treatments up to days earlier
- Monitored radiology reports to maximize doctors and hospitals productivity and flexibility
- Focused on dual monitors for radiology reports nationwide; prioritized and followed, as appropriate to maintain program efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Patient Care Advocate
Cura¬Scripts Pharmacy
01.2012 - 06.2012
- Conducted customer service for member pharmacy benefits via inquiries from members, providers, physicians and internal and external clients
- Researched and resolved patient prescription problems in timely manner
- Assisted members in understanding/maximizing use of their pharmacy distribution program
- Utilized computerized system to gather information and respond to questions
- Documented issues and resolutions in common database
- Connected patients with available community and charitable resources.
- Resolved problems with areas such as communication and billing that could negatively impact services.
- Performed as subject matter expert for case management processes.
- Provided subject matter expertise in case management and related procedures.
Oncology Customer Service Representative
Medco/Accredo Pharmacy
05.2010 - 01.2012
- Self-motivated, with a strong sense of personal responsibility
- Applied effective time management techniques to meet tight deadlines
- Organized and detail-oriented with a strong work ethic
- Participated in team projects, demonstrating an ability to work collaboratively and effectively
- Identified issues, analyzed information and provided solutions to problems
- Learned and adapted quickly to new technology and software applications
Customer Service Representative
Bright House Networks
11.2007 - 05.2010
- Educated customers about billing, payment processing and support policies and procedures.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Master Business - Administration, Healthcare Management, Technology Management
Colorado Technical University
Colorado Springs, CO02.2018
Bachelor of Science - Public Health
Indiana University - Purdue University Indianapolis
Indianapolis, IN05.2002
Skills
- Complaint Escalation
- Email Etiquette
- Station Preparation
- Safety Regulations
- Verbal Communication
- Software Troubleshooting
- Understanding Customer Needs
- Customer Retention Strategies
- Customer Complaint Resolution
- Collaborative Environments
- Inbound and Outbound Calling
- Problem Resolution
- Calm and Professional Under Pressure
- Guest Services
- Administrative and Office Support
Timeline
PE Paraprofessional/Substitute Teacher/Paraprofessional
ROE
01.2020 - Current
AmeriCorps Member
Behavioral Health Focus
04.2019 - 10.2019
Direct Support Specialist
LEL Home Services
02.2017 - Current
Customer Service Associate
Aerotek/Nuance
10.2012 - 06.2013
Patient Care Advocate
Cura¬Scripts Pharmacy
01.2012 - 06.2012
Oncology Customer Service Representative
Medco/Accredo Pharmacy
05.2010 - 01.2012
Customer Service Representative
Bright House Networks
11.2007 - 05.2010
Master Business - Administration, Healthcare Management, Technology Management
Colorado Technical University
Bachelor of Science - Public Health
Indiana University - Purdue University Indianapolis
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