Tamiko Dawkins
Cranberry Township,PA
Summary
I am a seasoned leader in the human services/social services field. With extensive superior case management, program development, and team management experience, I have a proven track record of enhancing service delivery and working with vulnerable, marginalized populations. Skilled in motivational interviewing, biopsychosocial assessments, and engaging clients in a manner that promotes autonomy and brings transformation. I've driven initiatives that significantly improved client outcomes and operational efficiency.
Overview
12
12
years of professional experience
Work History
Director of Programs
Light of Life Rescue Mission
07.2021 - Current
- Built partnerships with external organizations that enhanced program offerings and expanded outreach efforts.
- Designed evaluation tools that measured the success of various programming aspects against organizational objectives.
- Led staff training sessions on best practices in program delivery, increasing overall effectiveness across the organization.
- Launched new initiatives that addressed identified gaps in services, expanding the organization''s offerings to better meet community needs.
- Managed a team of program managers, fostering professional development and consistently meeting departmental goals.
- Established systems for tracking participant progress over time, enabling us to monitor individual achievements as well as overall trends.
Assistant Director of Programs
Light of Life Rescue Mission
11.2019 - 06.2021
- Enhanced program efficiency by streamlining processes and implementing data-driven decision making.
- Managed a diverse team of professionals, providing support and guidance to achieve success in their roles.
- Cultivated strong relationships with stakeholders, enhancing the reputation and visibility of the organization''s programs.
- Established measurable performance indicators for programs, driving continuous improvement and accountability.
- Continuously assessed organizational needs and adjusted staffing levels accordingly ensuring optimal productivity and program delivery.
- Maintained open lines of communication with external partners including funders, educators, government agencies and other stakeholders.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Mental Health Case Manager
Light of Life Rescue Mission
04.2019 - 11.2019
- Enhanced collaboration with interdisciplinary teams for better service delivery and client support.
- Facilitated group therapy sessions, fostering a supportive environment for clients to share experiences and coping strategies.
- Assisted clients in crisis situations by providing immediate support and coordinating necessary services.
- Coordinated care transitions between different levels of care, ensuring seamless continuity of services for clients during critical periods in their recovery journey.
- Addressed clients'' psychosocial needs by referring them to appropriate resources and services.
- Contributed to staff development by sharing best practices and staying updated on the latest research in mental health case management.
- Developed strong rapport with clients, building trust and enabling more effective case management interventions.
- Maintained open lines of communication with other healthcare professionals involved in a client''s care plan, ensuring a comprehensive and holistic approach to treatment.
- Monitored client progress through regular evaluations, adjusting treatment plans as needed for optimal results.
Field Examiner
Veterans Benefits Administration
10.2017 - 04.2019
- Increased efficiency in field examinations by implementing thorough inspection processes and attention to detail.
- Collaborated with team members to ensure timely completion of field examinations, contributing to overall project success.
- Assisted clients in understanding complex regulatory requirements while offering practical solutions tailored to their specific needs.
- Reduced examination errors by conducting comprehensive reviews of gathered information and cross-referencing data points.
- Maintained accurate records of all examination activities for future reference, reporting purposes, and continuous improvement initiatives.
- Improved client satisfaction by providing clear, concise, and informative reports on examination findings and recommendations for action.
- Developed strong relationships with clients through effective communication, fostering trust in our services and promoting repeat business.
Substance Abuse Case Manager
Veterans Health Administration VHA
08.2012 - 10.2017
- Conducted comprehensive assessments for new clients to determine appropriate level of care and develop suitable treatment recommendations.
- Provided crisis intervention services when needed, collaborating with emergency responders or law enforcement as necessary.
- Maintained thorough documentation of client interactions, assessments, and treatment plans to ensure accurate records for all cases.
- Collaborated with multidisciplinary teams for comprehensive care, addressing clients'' physical, mental, and emotional health needs.
- Enhanced client engagement through consistent communication and support, ensuring progress towards recovery goals.
- Provided compassionate care to diverse populations, demonstrating cultural competence and understanding of unique challenges faced by various groups in addressing substance abuse issues.
- Facilitated group therapy sessions to provide a supportive environment for clients to share experiences and learn coping strategies.
- Connected clients with local support networks such as Alcoholics Anonymous or Narcotics Anonymous meetings for continued growth after completion of the program.
- Established partnerships with community organizations, expanding available resources for clients during their recovery journey.
Education
Master of Science - Social Work
Carlow University
Pittsburgh, PA12-2024
Bachelor of Science - Criminal Justice
Point Park University
Pittsburgh, PA05-2015
Skills
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking
- Excellent communication
- Organizational skills
- Customer service experience
- Decision-making
- Team building
- Staff hiring and evaluations
- Goal setting
- Client advocacy
- Suicide risk assessment
- Motivational interviewing
- Psychoeducation delivery
- Individualized care planning
- Multidisciplinary collaboration
- Substance abuse
- Service referral
- Trauma-informed care
Timeline
Director of Programs
Light of Life Rescue Mission
07.2021 - Current
Assistant Director of Programs
Light of Life Rescue Mission
11.2019 - 06.2021
Mental Health Case Manager
Light of Life Rescue Mission
04.2019 - 11.2019
Field Examiner
Veterans Benefits Administration
10.2017 - 04.2019
Substance Abuse Case Manager
Veterans Health Administration VHA
08.2012 - 10.2017
Master of Science - Social Work
Carlow University
Bachelor of Science - Criminal Justice
Point Park University