Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamiko Echols

NORTH LAS VEGAS,NEVADA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

United Airlines
08.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed customer service policies and procedures to meet and exceed industry service standards.

Customer Service Representative

Unifi
10.2021 - 11.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Store Manager

Lane Bryant
07.2005 - 04.2022
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Customer Service Representative

Zales The Diamond Store
04.2018 - 01.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

High School Diploma -

Elyria High School
Elyria, OH

Skills

  • Interpretation and Translation Services
  • Warehousing Functions
  • Executive Management Support
  • Data Evaluation
  • Managing Multiple Tasks
  • Problem-Solving Ability
  • Grammar
  • Customer Relations
  • Customer Service
  • Retail Sales Customer Service

Timeline

Customer Service Representative

United Airlines
08.2022 - Current

Customer Service Representative

Unifi
10.2021 - 11.2022

Customer Service Representative

Zales The Diamond Store
04.2018 - 01.2021

Store Manager

Lane Bryant
07.2005 - 04.2022

High School Diploma -

Elyria High School

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Tamiko Echols