Tamiko Phillips
Detroit
Summary
Experienced high-energy management professional adept at building and motivating dynamic teams. Skilled in cultivating a company culture that encourages staff members to voice questions, concerns, and contribute new ideas to drive company growth. Committed to creating a supportive environment where employees feel comfortable and empowered to excel.
Overview
15
15
years of professional experience
Work History
Triage Team Lead, Management Team
Volkswagen Group of America
12.2016 - 10.2024
- Coordinated and managed operations of a multi-departmental team of 20 staff.
- Developed comprehensive training guides for solving complex customer problems.
- Evaluated programs regularly to ensure continuous improvement in client services.
- Delivered detailed updates to senior management on department performance each month.
- Collaborated with team members to ensure alignment on expectations.
- Addressed inquiries and concerns to enhance client satisfaction.
Executive Administrative Assistant
Cooper-Standard Automotive Inc
11.2012 - 11.2016
- Streamlined interaction channels for CEO with prominent external parties including investors, clients, and board members.
- Coordinated customer facing webinars, including developing relationships with vendors, tracking customer attendance and post-webinar follow-up
- Coordinated memo creation and desktop publishing activities.
- Maintained comprehensive filing systems to streamline access to records and reports.
- Collaborated with other administrative team members, human resources and the finance department on special projects and events
Line Team Leader
Ford Motor Company
05.2009 - 09.2012
- Coached employees in developing and achieving individual performance goals
- Organized, prioritized and managed plant maintenance projects to keep facility safe, efficient and clean
- Performed and reviewed Statistical Process Control (SPC), including data collection, charts and graphs
- Set up and performed hand and automatic assembly operations on components, sub-assemblies and assemblies
- Assessed work for errors or compliance issues and made corrections and modifications when necessary
Education
Currently Pursuing - Nursing
Hondros College of Nursing
Westerville, OHAssociate - Business Administration
Oakland Community College
Royal Oak, MI01.2015
Certificate - Office Technology
Wayne County Community College
Detroit, MI01.2013
Skills
- Staff development
- Change management
- Policy/program development
- Cross-functional team management
- Supervision and training
- Microsoft Office 2013
- SAP/ Listen
- KM Drive
- Avaya
- Internet Explorer
- Mozilla
Timeline
Triage Team Lead, Management Team
Volkswagen Group of America
12.2016 - 10.2024
Executive Administrative Assistant
Cooper-Standard Automotive Inc
11.2012 - 11.2016
Line Team Leader
Ford Motor Company
05.2009 - 09.2012
Associate - Business Administration
Oakland Community College
Certificate - Office Technology
Wayne County Community College
Currently Pursuing - Nursing
Hondros College of Nursing
Similar Profiles
Jarred BoggsJarred Boggs
Network Engineer at Volkswagen Group of AmericaNetwork Engineer at Volkswagen Group of America
Carmon Rice-TaylorCarmon Rice-Taylor
Production Team Member at Volkswagen Group of AmericaProduction Team Member at Volkswagen Group of America
Anthony CarterAnthony Carter
Sales Controlling & Analysis Analyst at Volkswagen Group of AmericaSales Controlling & Analysis Analyst at Volkswagen Group of America