Tamiko Phillips
Detroit
Summary
Experienced high-energy management professional adept at building and motivating dynamic teams. Skilled in cultivating a company culture that encourages staff members to voice questions, concerns, and contribute new ideas to drive company growth. Committed to creating a supportive environment where employees feel comfortable and empowered to excel.
Overview
15
15
years of professional experience
Work History
Triage Team Lead, Management Team
Volkswagen Group of America
Auburn Hills, MI, USA
12.2016 - 10.2024
- Coordinated and managed operations of a multi-departmental team of 20 staff.
- Developed comprehensive training guides for solving complex customer problems.
- Evaluated programs regularly to ensure continuous improvement in client services.
- Delivered detailed updates to senior management on department performance each month.
- Collaborated with team members to ensure alignment on expectations.
- Addressed inquiries and concerns to enhance client satisfaction.
Executive Administrative Assistant
Cooper-Standard Automotive Inc
Novi, MI, USA
11.2012 - 11.2016
- Streamlined interaction channels for CEO with prominent external parties including investors, clients, and board members.
- Coordinated customer facing webinars, including developing relationships with vendors, tracking customer attendance and post-webinar follow-up
- Coordinated memo creation and desktop publishing activities.
- Maintained comprehensive filing systems to streamline access to records and reports.
- Collaborated with other administrative team members, human resources and the finance department on special projects and events
Line Team Leader
Ford Motor Company
Dearborn, MI, USA
05.2009 - 09.2012
- Coached employees in developing and achieving individual performance goals
- Organized, prioritized and managed plant maintenance projects to keep facility safe, efficient and clean
- Performed and reviewed Statistical Process Control (SPC), including data collection, charts and graphs
- Set up and performed hand and automatic assembly operations on components, sub-assemblies and assemblies
- Assessed work for errors or compliance issues and made corrections and modifications when necessary
Education
Currently Pursuing - Nursing
Hondros College of Nursing
Westerville, OHAssociate - Business Administration
Oakland Community College
Royal Oak, MI01.2015
Certificate - Office Technology
Wayne County Community College
Detroit, MI01.2013
Skills
- Staff development
- Change management
- Policy/program development
- Cross-functional team management
- Supervision and training
- Microsoft Office 2013
- SAP/ Listen
- KM Drive
- Avaya
- Internet Explorer
- Mozilla
Timeline
Triage Team Lead, Management Team
Volkswagen Group of America
12.2016 - 10.2024
Executive Administrative Assistant
Cooper-Standard Automotive Inc
11.2012 - 11.2016
Line Team Leader
Ford Motor Company
05.2009 - 09.2012
Associate - Business Administration
Oakland Community College
Certificate - Office Technology
Wayne County Community College
Currently Pursuing - Nursing
Hondros College of Nursing