Tamiko Roberts
Fort Worth,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Hardworking and passionate job seeker with strong organizational skills eager to secure a customer service position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Customer Service Specialist
JAZZY AFFAIRS
02.2016 - 05.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Maintained and managed customer files and databases.
- Provided primary customer support to internal and external customers.
- Resolved concerns with products or services to help with retention and drive sales.
Customer Service Representative Specialist
BAYVIEW LOAN SERVICING
02.2014 - 01.2016
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Administrative Assistant
Greenwood Properties
04.2012 - 05.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Volunteered to help with special projects of varying degrees of complexity.
- Performed research to collect and record industry data.
Education
COMMUNITY HEALTH -
UNT
Fort Worth, TXHigh School Diploma -
Eastern Hills High School
Fort Worth, TX05.1998
Skills
- Persuasive Techniques
- Fee Collection
- Valid Driver's License
- Customer Data Confidentiality
- Good Communication Skills
- Energy Conservation
- Membership Inquiries and Renewals
- Billing Adjustments and Refunds
- Customer Order Management
- Customer Service
- Cash Counting
- Patient Reimbursements
- High-Volume Call Environments
- Statement Billings
- Ability to Work Independently
- Understanding Customer Needs
Timeline
Customer Service Specialist
JAZZY AFFAIRS
02.2016 - 05.2023
Customer Service Representative Specialist
BAYVIEW LOAN SERVICING
02.2014 - 01.2016
Administrative Assistant
Greenwood Properties
04.2012 - 05.2015
COMMUNITY HEALTH -
UNT
High School Diploma -
Eastern Hills High School
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