Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamiko Tucker

Summary

Energetic Deposit Services Representative with a bit of a top-notch relationship in building and money-handling abilities. Multitasks smoothly to handle customer and bank staff needs. Reliable in maintaining accurate drawer and preventing fraudulent transactions.

Overview

7
7
years of professional experience

Work History

Deposit Services Representative

VXI (Bank Of America)
07.2023 - Current
  • Educated customers on online banking and mobile banking applications.
  • Monitored and verified suspicious activity on customer accounts.
  • Executed wire transfers, stop payments and account transfers.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Handled various accounting transactions.

Bank Protection Officer

Allied Universal Security Services
08.2019 - 03.2022
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Examined doors, windows and gates to verify security.

Passenger Service Agent

Prospect Airport Services
01.2018 - 08.2019
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Provided exceptional customer service to passengers, addressing concerns and resolving issues.
  • Checked in luggage and confirmed all carry-on items met federal guidelines.
  • Tagged baggage and routed to appropriate location for loading and screening.
  • Oversaw ticketing, gate and ramp services.
  • Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
  • Escorted handicapped passengers from terminal to aircraft.

Customer Service Assistant

Convergys
03.2017 - 04.2017
  • Maintained clean and organized work environment.
  • Built strong relationships with customers by providing friendly and personable service.
  • Utilized problem-solving skills to address customer queries and complaints.
  • Answered customer questions about product availability and shipment times.
  • Refunded money and adjusted bills to resolve customer service or billing complaints.
  • Described products to customers and how best to care for merchandise.
  • Delivered prompt service to prioritize customer needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Customer Care Associate

Xerox Business Solutions
04.2016 - 10.2016
  • Assisted inbound callers with payment information and support by skillfully operating multiple administrative systems.
  • Maintained good call control to quickly uncover questions and keep call times low.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Navigated multiple computer systems and applications to find information.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Communicated with clients regarding account services, statements, and balances.
  • Assisted call-in customers with questions and orders.

Education

Master of Science - Criminal Justice

Colorado Technical University
Colorado Springs, CO
06.2015

Skills

  • Learning Strategies
  • Intuit QuickBooks
  • Event Scheduling
  • Fraud Monitoring
  • Pleasant and Personable
  • Deposit Funds
  • Customer Referrals
  • Product and Service Sales
  • Cash Supply Orders
  • Customer Service
  • Communication Skills
  • Attentive

Timeline

Deposit Services Representative

VXI (Bank Of America)
07.2023 - Current

Bank Protection Officer

Allied Universal Security Services
08.2019 - 03.2022

Passenger Service Agent

Prospect Airport Services
01.2018 - 08.2019

Customer Service Assistant

Convergys
03.2017 - 04.2017

Customer Care Associate

Xerox Business Solutions
04.2016 - 10.2016

Master of Science - Criminal Justice

Colorado Technical University

Similar Profiles

CREATE PROFILE
Tamiko Tucker